Senior Vice President, Delivery West

Description

Senior Vice President Delivery West

$185000 - $200000 Annually Incentives

At Pinnacle Live youll do more than fill a roleyoull help shape the future of live events hospitality and production excellence.

Company Overview

Pinnacle Live is a premium in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences combining cutting-edge production with a deeply human touch holding ourselves to a standard where exceptional is the baseline. Were guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared take ownership of your craft and want to grow alongside a team that holds itself to high standards wed love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse equitable and inclusive workplace where every team member can thrive.

Job Summary

The Senior Vice President of Delivery West leads Pinnacle Lives hotel venue operations across the Western United States. This role requires the candidate to be based in the Western region. The SVP oversees a team of Market Directors each responsible for a specific territory and provides enterprise-level leadership to drive financial performance operational excellence talent development and long-term strategic growth.

As a key member of Pinnacle Lives leadership team the SVP will shape the strategy for the West Division as well as act as the primary liaison with hotel owners General Managers Brand Leaders and Asset Managers. The role ensures that Pinnacle Lives audiovisual services deliver measurable value and competitive advantages for hotel partners rather than functioning as a transactional vendor.

The SVP partners closely with the COO to execute in alignment with the CEOs vision ensuring the business scales effectively and sustainably.

Essential Functions

Strategic & Financial Leadership

• Define and execute with the COO the multi-year strategy for hotel venue operations across the Western Division in alignment with Pinnacle Lives enterprise goals and the CEOs vision.
• Full P&L Ownership: Drive revenue growth profitability and EBITDA flow-through across the portfolio.
• Oversee forecasting pricing and commission strategies to maximize financial performance.
• Align Capital Expenditures (Cap Ex) with ROI expectations and hotel partner needs.
• Review divisional financial performance with the COO and lead quarterly business reviews with Market Directors to ensure accountability alignments and delivery against the companys financial objectives.
• Review and approve cost-control reports staffing models and resource allocation to ensure fiscal discipline.
• Monitor and report on key performance indicators (KPIs) such as revenue per GRN Labor Efficiency Equipment Utilization Client Satisfaction Team Member satisfaction along with additional KPIs as required by Pinnacle Live.
• Conduct trend analysis to identify underperforming venues relative to benchmarks and drive improvement while also studying top-performing venues to replicate best practices.

Hotel Partnership & Client Relationship Management

• Serve as the direct leadership liaison for the Western Division with hotel ownership groups GMs brand executives and Asset Managers. Establish relationships at the GM and above level to monitor the companys performance firsthand including financial results client satisfaction and team member engagement.
• Monitor and manage all hotel contracts in the division including tracking renewal dates with strategic accounts ensuring timely renewals and negotiating favorable terms.
• Ensure hotel executives view audiovisual services as a strategic driver of hotel success not a transactional commodity.
• Represent Pinnacle Live in strategic Western Division markets and nationally by sitting on one to two industry boards reinforcing Pinnacle Lives leadership in Hospitality and Events.
• Actively participate in hospitality forums associations and leadership committees to build brand equity and strengthen partnerships.
• Work directly with Strategic Accounts to ensure brand performance expectations and standards with an emphasis on customer retention.
• Work with Sales and Strategic teams to ensure Pinnacle is represented at annual hotel events and critical industry associations.
• Resolve escalated client issues with urgency and leadership presence ensuring long-term confidence in Pinnacles partnership.

Operational Excellence & Service Quality

• Oversee the delivery of both daily in-house AV services and production-level events in the Western Division ensuring consistent quality safety and brand standards.
• Establish communicate and implement venue operations-related policies practices standards and security measures to ensure effective and consistent support and execution.
• Establish and enforce SOPs recommend improvements and suggest updates for best practices to ensure continuous operational advancement.
• Ensure resources including gear labor logistics and warehouse support are optimized to meet demand.
• Oversee inventory allocation equipment lifecycle management and warehouse coordination in partnership with Operations leaders to maximize ROI and minimize downtime.
• Leverage data KPIs and customer feedback to continuously improve performance and client satisfaction.
• Partner with Sales leadership to drive a natural pipeline from venue sales into Pinnacle Live Productions and Edge by Pinnacle Live strengthening the companys cross-division growth model and capturing new business development opportunities in the Western Division and across the entire Pinnacle Live platform.
• Work directly with Business Operations to ensure support accountability and collaboration between venues and Learning & Development Recruiting Procurement Rigging Power Internet (Standards SOPs OSHA and Life Safety Process Improvement).
• Act as a Change Management Ambassador to support company policy and procedural change initiatives.
• Ensure open communication and alignment between venue teams and Pinnacle Lives corporate support functions.

Leadership & Talent Development

• Directly lead Market Directors and indirectly oversee Venue Directors Regional Business Partners and AV teams across the Western Division.
• Build Pinnacle Lives next generation of leaders by mentoring Market and Venue Directors and preparing them as future leaders.
• Develop a strong leadership bench of Venue Directors and Event Technology Managers critical given Pinnacle Lives growth trajectory talent shortages in the market and restrictive non-competes from competitors.
• Serve as a Brand Ambassador and Cultural Champion for all venue team members reinforcing the companys values and identity.
• Drive recruitment retention training and succession planning in alignment with Pinnacle Lives culture.
• Champion a performance-driven inclusive customer-centric culture that reflects the companys values and fosters engagement.
• Ensure an equal opportunity work environment that delivers on Pinnacle Lives operational pillars and Diversity commitments.
• Work closely with the SVPs of the Central and East Divisions to ensure consistency and alignment across Pinnacle Lives national venue operations.
• Serve as the leadership advocate for the needs of Senior Venue Directors and their teams ensuring their voice is equally represented at the leadership level.

Growth & Competitive Positioning

• Expand Pinnacle Lives market share within the Western Division by leveraging exclusive hotel partnerships and differentiating in service sustainability and technology.
• Support national Sales and Marketing initiatives ensuring adoption and execution at the divisional level.
• Approve major divisional proposals and pricing structures in coordination with Sales and Partnerships.
• Work directly with Strategic Sales and Partnerships to execute and support Pinnacle Lives venue growth strategy including helping to identify potential targets engaging in the Sales process as needed and jointly setting financial goals.
• Actively defend Pinnacle Lives contracts and partnerships against competitors.
• Stay ahead of industry trends and emerging technologies to inform competitive positioning and future strategy.
• Provide leadership insight to the COO CEO and Board regarding market trends risks and opportunities.

Supervisory Responsibilities

Have direct oversight and leadership over the Market Directors Indirect leadership over the Venue Directors Regional Business Partners and AV staff across the Western Division; Oversight of team members (direct and indirect) depending on portfolio size.

Possible direct responsibilities include interviewing hiring and training employees planning assigning coaching mentoring directing work appraising performance; rewarding and disciplining employees addressing complaints and resolving problems.

Education & Experience

• Bachelors Degree in Business Communications or related field required; MBA preferred
• 15 years of progressive Leadership experience in Hospitality Audiovisual or Live Events
• 8 years in Multi-region Leadership with direct P&L accountability

Required Skills & Knowledge

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.

• Proven track record of negotiating and managing enterprise hotel contracts and ownership relationships.
• Strong background in operational excellence financial strategy and customer experience.
• Familiarity with forecasting CRM and enterprise planning tools.
• Excellent communication and presentation skills with leadership-level influence.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies (SVP and Above)

Financial & Business Acumen

• Demonstrates long-term thinking and critical analysis of financial impacts.
• Assesses short- and long-term business cases for decisions using data and scenario modeling.
• Ensures adherence to budgets and makes financial decisions with company-wide priorities in mind.
• Uses effective decision-making practices balancing speed and deliberation based on impact.
• Maintains deep job knowledge of concepts principles and industry developments.
• Displays strong attention to detail ensuring accuracy and thoroughness.
• Employ organizational skills including time management prioritization and adaptability.

Strategic Leadership & Vision

• Aligns teams with the companys strategic vision and future goals.
• Prioritizes key initiatives that drive enterprise growth and sustainability.
• Encourages continuous improvement innovation and embraces change.
• Seeks modern and effective ways of working while maintaining what is proven to work.
• Considers market trends competitive positioning and macroeconomic factors in decision-making.

Operational Excellence & Problem Solving

• Maintains a focus on standards accountability and measurable outcomes.
• Demonstrates strong problem-solving skills considering multiple angles before proposing solutions.
• Works collaboratively with stakeholders across departments to implement change.
• Utilizes critical thinking to identify root causes and prevent recurring issues.
• Manages crisis response with a calm and effective approach.

People Leadership Management & Influence

• Acts as an autonomous leader managing teams toward company goals with minimal oversight.
• Influences and motivates teams by communicating the why behind initiatives.
• Delegates effectively streamlining processes for efficiency and scalability.
• Provides ongoing coaching talent development and succession planning.
• Holds underperforming employees accountable while fostering morale and productivity.
• Demonstrates professionalism interpersonal maturity and a people-first leadership approach.

Relationship Management & External Impact

• Builds strong long-term relationships with customers vendors and partners.
• Strengthens internal relationships through trust collaboration and communication.
• Prioritizes customer service problem resolution and satisfaction.
• Maintains deep product knowledge to support customer engagement and business growth.
• Represents the company well in public relations corporate reputation and branding efforts.

Communication & Presentation Skills

• Communicates with transparency humility and respect for all stakeholders.
• Effectively balances multiple projects while maintaining clear and confident communication.
• Uses strong presentation skills to convey ideas data and proposals persuasively.
• Works cross-functionally to align teams and gain buy-in for company-wide initiatives.

Travel Demands

Travel required up to 50% (in Western Region)

Work Schedule

Business hours are Monday - Friday 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to sit at a desk; use hands to finger handle or feel; reach with hands and arms and talk or hear. Must be able to lift up to 15 pounds at times.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. The employee will be required to work long hours as needed.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming valuing and supporting every person and their unique contributions. We are actively working to foster an environment where diversity equity inclusion belonging and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes openly acknowledges empowers and celebrates the diversity of all our team members clients and partners and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

Required Experience:

Senior Exec