Market Support Manager

Reeb, an SBP Brand, is currently looking for a Market Support Manager to support our Baltimore, Washington, and Northern VA Corridor. The Market Support Manager will require substantial knowledge of items sold and spending 80% on the road with customers. Works closely with the local TSM (Territory Sales Manager) to ensure excellent customer service and sales growth of the combined territory, including supporting Reeb Millwork and the US Lumber brand as dictated by our customer's and region‑specific needs. This position works out of a home office. Responsibilities Layout and utilize an effective game plan yearly to increase market share in the assigned territory. Review regularly and update management quarterly. In conjunction with the TSM, aggressively seek out and pursue new business opportunities with existing accounts (new product lines) and new prospective accounts. Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. Take direct responsibility for all customers in an assigned territory through in‑depth contact. Assume consultative selling role with customer base. Answer customers questions about products, prices, availability, product uses and credit terms. Effectively mediate between customer and Reeb Millwork. Be a good company steward and negotiate on behalf of the company. Work with the TSM on these types of situations. Catalyst in getting managers or directors involved with specific customer (i.e. management visits, open house, etc). Train customers employees (counter and outside sales reps) on all products sold by Reeb on an ongoing basis as warranted by new employees and/or product changes. Pursue and participate in local home shows and dealer functions (i.e. Contractor Nights, trips to Reeb). Visit all accounts on a regular basis as needed and arranged by the Sales Manager and the specific customer. Handle all homeowner complaints in a timely fashion. At minimum contact should be made with homeowner in 24 hours of receiving complaint from customer. In conjunction with the TSM, oversee all accounts with regard to collections and past due invoices. Resolve all invoice discrepancies in a timely fashion. Develop a thorough knowledge of all Reeb products so as to be considered the expert by the customers. Excellent communicator and presenter. Will need to make sales presentations. Keep management apprised of all competitive situations (i.e. pricing, promotions, conditions) by use of weekly sales reports and regular communication. Develop an ongoing and positive relationship with the Reeb TSM, inside sales people and all Reeb co‑workers. Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Call on installers, builders, specifiers, and architects to drive pull‑through demand and grow sales for target products (both existing and new). Other duties as assigned. Skills and Abilities Education: High School Degree required / Bachelors Degree in related field preferred. Experience: Two to four years related experience. Computer Skills: MS Office Suite (PowerPoint, Excel, Word, e‑mail and internet savvy). Other Requirements: Valid driver's license required. Safe driver history/record required for insurance and liability reason. #J-18808-Ljbffr Reeb Millwork