Director of Customer Experience — Veteran-Focused, Hybrid
BrightonOne
BrightonOne, a nonprofit social enterprise delivering healthcare, housing, and hope to veterans and military-connected families, seeks a Director of Customer Experience in a hybrid role in the Boston area. You will lead beneficiary and provider experiences with end-to-end accountability for service, digital touchpoints, and enrollment operations. Reporting to the COO, Health Plan Operations & Compliance, you will shape service strategy, oversee portals, grievances and billing, build budget #J-18808-Ljbffr BrightonOne
Vacancy posted 3 days ago
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