Service Drive Lane Manager

Service Drive Lane Manager

Are you a service professional waiting for the opportunity to take the leap and grow your career? This is the opportunity to do it!

Lithia is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun!

If you share these values and you are a current Service professional or Service Advisor ready for the next career move than we want to talk you!

The Service Drive Lane Manager assist in managing the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia's performance targets.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Partner with all other dealership personnel to ensure quality of service provided to customers.
• Greet customers in a friendly and professional manner.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.

Qualifications:

• Previous Lead advisor or Service Advisor experience in an automotive dealership or auto shop setting.
• A team player who is focused on providing exemplary customer service.
• Ability to multi-task in a fast paced work environment.
• Basic mechanical understanding of an automobile.
• Strong organizational skills and detail oriented.
• Acceptable driving record and a valid driver's license in your state of residence.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.