Chief Leadership Officer

Chief Leadership Officer

Role Purpose

The Chief Leadership Officer (CLO) exists to develop strong leaders, ensure operational excellence, and steward the

business well. This role leads with a servant’s heart and an operator’s mindset—driving people development, food

safety, operational consistency, and financial performance while supporting business growth and long-term success.

Primary Responsibilities

• Leadership & Culture: Develop, coach, and retain leaders who live out Chick-fil-A’s Core Values while modeling

servant leadership.

• Operational Excellence: Ensure consistent execution of Chick-fil-A systems, standards, and brand expectations

across all dayparts.

• Food Safety: Champion food safety as a non-negotiable priority and hold leaders accountable to training,

certification, and compliance.

• Financial Stewardship: Lead with strong understanding of profit and loss, labor management, food cost, and

controllable expenses.

• Systems & Development: Develop and refine systems that improve consistency, efficiency, and scalability.

• Business Growth: Support sustainable growth by strengthening leadership capability, systems, and performance.

• Leadership Alignment: Align leadership execution with ownership vision through clear communication,

accountability, and follow-through.

Measures of Success

• Confident, values-driven leaders who own people and results

• Consistent food safety and operational excellence

• Strong financial performance and stewardship

• Scalable systems that support growth

• Engaged team members and a remarkable guest experience

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.