Retail Store Manager - World Series of Poker

Job Title: Retail Store Manager – World Series of Poker (WSOP) Location: Las Vegas - Horseshoe Property Reports To: Executive Business Manager Full-Time Who Are We? Join our creative and passionate team as we inspire and entertain players around the globe, delivering iconic poker moments and unforgettable experiences through the world’s most prestigious poker events. Home of the World Series of Poker—the longest-running and most celebrated tournament series in the game’s history—WSOP has crowned poker’s greatest champions and set the global standard for excellence in competitive poker. Headquartered in Las Vegas and supported by a global team of over 700 top-tier professionals across 9 major cities, WSOP is part of NSUS Group, a worldwide leader in the gaming industry. As we continue to innovate and expand our legacy, we are looking for bold, driven, and visionary individuals to join the most legendary name in poker —Where Dreams Are Dealt! Overview The World Series of Poker (WSOP), the most prestigious brand in poker and global leader in live and digital gaming events, is seeking a high-impact Retail Store Manager to drive revenue growth at its first ever Officail WSOP Store . The ideal candidate will have an ability to manage the daily operations of the retail store and complete tasks related to inventory tracking, marketing and customer service. They should be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store. Responsibilities 1. Operational Leadership Opening/Closing: Oversee the daily setup and breakdown of the official shop, ensuring security protocols are met in a high-traffic casino environment. Inventory Control: Manage stock levels for exclusive WSOP apparel, accessories, and poker equipment. This includes receiving shipments, inventory counts, and replenishing "hot" items (like the official Main Event jersey). Visual Merchandising: Maintain the "Gold Standard" of shop appearance. You will be responsible for ensuring the WSOP brand is represented professionally through clean, organized, and enticing displays. 2. Staff Management Training: Onboard and train seasonal retail associates on product knowledge (poker terminology, tournament specifics) and guest service standards. Scheduling: Create and manage shifts for a team of associates to ensure full coverage during peak tournament hours, which can range from early morning until late at night. Performance: Provide real‑time coaching and conflict resolution for team members and guests. Cash Handling: Manage daily register reconciliations, bank deposits, and audit compliance. Sales Targets: Monitor daily sales KPIs and implement strategies to increase "Average Transaction Value" through upselling and promotional bundles. 4. Guest Experience The "Pro" Standard: Ensure every guest receives "All-In on Service," a core Caesars value. This involves handling high-profile players and international tourists with equal professionalism. Problem Solving: Rapidly resolve any issues regarding product quality, returns, or guest complaints. Qualifications 3+ years of multi-unit leadership or store management experience People and performance management experience Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays Demonstrated ability to meet and exceed sales and profit results Proven ability to meet business goals by driving results through store team Ability to plan and drive results while balancing shifting priorities Excellent verbal and written communication skills Ability to build, lead and manage a high performing team Excellent decision making ability in a fast‑paced environment Able to meet performance expectations Detail orientated and excellent organization skills Proficient computer skills including word processing, spreadsheets, and software programs Proven ability in leading the delivery of a high level of customer service in a retail environment Physical Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.) Standing required for entire work shift Bend, lift, open, and move product up to 50 pounds as needed Use ladders for visual merchandising, light adjustments, and window banner placement Health, Dental & Visual offered based on benefit opt in covered at 80% by the company #J-18808-Ljbffr World Series of Poker