Hardware Support

Full-time

Quantum World Technologies Inc.

Washington DC

Job Title: Hardware Support

Job Location: Bellevue WA

Job Type: Full-Time

Job Description

We are looking for an experienced Technical Support Engineer with strong hands-on experience in computer hardware troubleshooting and end-user IT support. The ideal candidate should have excellent troubleshooting skills and the ability to diagnose and resolve hardware, desktop, laptop, and peripheral-related issues.

Key Responsibilities

Provide technical support to end users for desktop, laptop, and hardware-related issues.
Diagnose and troubleshoot hardware failures, including desktops, laptops, monitors, keyboards, mice, and docking stations.
Install, configure, upgrade, and maintain computer hardware and peripherals.
Troubleshoot operating system, driver, and device connectivity issues.
Support printer, scanner, and other peripheral installation and configuration.
Perform hardware replacements, upgrades, and basic preventive maintenance.
Troubleshoot Windows 10/11 and basic network connectivity issues.
Create, update, and resolve incidents and service requests using ticketing tools such as ServiceNow.
Maintain hardware inventory, asset records, and equipment assignment details.
Escalate complex technical issues to the appropriate support teams.

Required Skills

Strong hands-on experience in desktop and laptop hardware troubleshooting.
Good knowledge of computer components, hardware installation, and replacement.
Experience supporting Windows 10/11 operating systems.
Knowledge of printers, scanners, monitors, docking stations, and other peripherals.
Basic understanding of networking, LAN, Wi-Fi, and VPN connectivity.
Experience with ticketing tools such as ServiceNow or similar platforms.
Strong communication, customer service, and problem-solving skills.

Preferred Qualifications

3+ years of experience in Hardware Support, Desktop Support, IT Support, or Service Desk roles.
Experience supporting enterprise users in a corporate environment.
Ability to independently diagnose and resolve common hardware and desktop issues.

Apply

Vacancy posted 2 days ago

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