Director, IT

Director, IT

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The IT Director is responsible for managing the daily operations of the resort's IT environment. This is a hands-on leadership role that combines technical expertise with operational management, serving as a leader of internal teams and external providers to ensure the effective delivery of IT services across the property. This position is accountable for all aspects of property technology planning, decision-making, implementation, governance, maintenance, support, and security, ensuring that technology resources align with business goals. This individual contributes their advanced technology expertise and hospitality acumen to support the resort's operational, guest service, and financial objectives.

Key Duties & Responsibilities

Lead the design, implementation, and improvement of the resort's technology infrastructure, ensuring scalability, reliability, and security

Execute the resort's overall IT strategy, ensuring alignment with business objectives, brand standards, and company initiatives

Manage technology projects from initiation through implementation, ensuring delivery on schedule, within the budget, and according to specifications

Oversee the operation and maintenance of all property technology infrastructure, telecommunication systems, and business applications

Ensure all hardware, software, network, and telecommunication systems remain fully operational to support any business needs

Manage user access administration across all systems, ensuring appropriate authorization, duty segregation, and timely provisioning, modification, and access removal

Oversee support for all systems including but not limited to: Property Management Systems (PMS); Point of Sale (POS); Financial Systems; Document Management Systems; Spa, Retail, and Recreation Systems; Telecommunication and PBX Systems; and Security Systems

Deliver effective incident management, problem resolution, and proactive communication with stakeholders throughout the IT ticket process

Monitor network operations across the property, implementing proactive measures to optimize performance and minimize downtime

Ensure scheduled backup and recovery processes are performed, tested, and documented

Conduct regular inspects of IT infrastructure, equipment, and environments, maintaining compliance with operational requirements and security standards

Evaluate emerging technologies, industry trends, and best practices, recommending solutions that continue to enhance operational efficiency

Enforce IT policies, standards, and controls to protect company assets, systems, confidential information, and intellectual property

Maintain compliance with PCI-DSS, GDPR, and all applicable legal and regulatory requirements

Deliver technology-related training programs to improve user knowledge, adoption, and usage

Collaborate closely with the Kerzner Global IT Team on enterprise initiatives, system implementations, security requirements, and corporate standards

Manage relationships with technology vendors, service providers, consultants, and contractors

Maintain comprehensive inventories of hardware, software (including licenses), vendor agreements, and maintenance contracts

Conduct cost-benefit analyses of IT investments and expenses, identifying opportunities for cost savings

Perform additional duties as assigned by the General Manager and other members of management

Skills, Experience & Educational Requirements

Degree, diploma, or accreditation in IT, Computer Science, or a related discipline

Minimum of 8 years of progressive IT leadership experience

Professional certifications such as MCSE, CCNA, CCNP, PMP, ITIL, or equivalent

Previous experience in a luxury hotel, resort, or hospitality environment

Demonstrated success in managing complex IT operations, projects, vendors, and budgets in a service-oriented environment

Strong technical background in the following areas:

Knowledge of Microsoft Windows server and desktop operating systems

Experience with hospitality technology platforms, including Property Management Systems (Opera), Point of Sales (POS) Systems, Human Resources Information Systems (HRIS), telecommunications, and related applications

Understanding of network architecture, wireless infrastructure, VLANs, IPTV, VoIP, and videoconferencing platforms

Experience managing VMware environments, patch management solutions (SCCM), backup and recovery platforms, and enterprise security controls

Knowledge of PCI-DSS, GDPR, and information security governance frameworks

Strong leadership skills with the ability to effectively engage guests, colleagues, and leaders

Proven ability to prioritize competing demands simultaneously under pressure

Must be self-motivated, capable of working independently while fostering a collaborative team culture

Must be willing to work flexible hours to support business needs, including after-hours support for service disruptions or critical incidents

Benefits

Medical insurance - 80% of premium paid by employer

Health Savings Account with $50 employer contribution per pay period

Dental, vision & life insurance - 100% of premium paid by employer

401(k) program participation - 4% employer match

5 weeks of PTO (Paid Time Off)

Uniform provided & complimentary laundering

Complimentary transportation to/from resort

Complimentary meal per shift

Discounts at F&B, Wellness, and Retail outlets on property

Colleague travel benefit at other Kerzner Properties Worldwide

Winter season includes complimentary ski pass to Big Sky Resort OR $225 reimbursement towards gym membership, based on availability

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods

Frequent bending, twisting, stooping, reaching, and pulling

Lifting and carrying of loads weighing up to 75 pounds

Remaining in a stationary position for long periods

Constantly operating a computer and other office productivity machinery

Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.