Patient Experience Leader: Elevate Care & Feedback
Grady Memorial Hospital
Grady Health System in Atlanta is seeking a Patient & Family Experience Manager to lead the Patient Experience Department, overseeing representatives and coaches, handling complaints in line with CMS and Joint Commission standards. You will translate feedback into action and drive patient satisfaction across care teams. The role partners with clinical and operational leaders, analyzes survey data from Press Ganey, and leads initiatives to improve the patient and family experience. #J-18808-Ljbffr Grady Health System
Vacancy posted 3 days ago
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