Salesforce Sr IT Architect - Customer and Commercial Experience (CCEX)

Job Description

Job Description

Job Description

As a Salesforce Sr IT Architect - Customer and Commercial Experience (CCEX) individual contributor at Honeywell, you will leverage your deep expertise in Salesforce solutioning to design and deliver innovative customer and commercial experience projects. Your focus will be on architecting scalable, cutting-edge SFDC solutions that enhance our customer engagement and commercial operations. This role offers a unique opportunity to drive transformation through solution design and strategic technology enablement within a fast-paced, dynamic environment.

You will report directly to our Director of IT and work out of our Charlotte, NC location on a Hybrid work schedule. Note: for the first 90 days, new hires must be prepared to work onsite 100% M-F.

This role is part of the CCEX portfolio, focusing on Customer & Commercial Experience Solutions, including Salesforce.com, Digital Customer Experience, and Commerce platforms.

KEY RESPONSIBILITIES

• Design and architect global SFDC solutions aligned with Honeywell's customer and commercial experience objectives
• Collaborate closely with business stakeholders to understand requirements and translate them into scalable Salesforce solutions
• Drive solution innovation by researching and recommending contemporary technologies and best practices for SFDC projects
• Lead Proof of Concept (POC) initiatives to validate new Salesforce features and integrations
• Ensure solutions comply with security, data privacy, and accessibility standards

Platform Strategy and Feature Roadmap Management

• Partner with Customer & Commercial Excellence (C&CE) teams to integrate SFDC solutions into the broader enterprise IT strategy
• Influence the Salesforce product roadmap by identifying opportunities to enhance customer and commercial processes
• Maintain awareness of Salesforce platform updates and emerging trends to continuously improve solution capabilities

Solution & Service Optimization

• Develop Lightning components and design Lightning-based user experiences to meet business needs
• Utilize Apex and Visualforce development skills to build custom functionality where required
• Configure Salesforce administration elements including users, roles, profiles, security controls, workflows, and reports
• Design custom objects, fields, validation rules, approval processes, and dashboards to optimize user productivity and data quality
• Support technically focused, solution-oriented sales proposals by providing architectural expertise and technical insights
• Conduct architecture assessments and develop tactical plans to address infrastructure and software needs related to SFDC solutions
• Collaborate with sales, marketing, and customer service teams to ensure Salesforce solutions effectively support commercial objectives

Qualifications

YOU MUST HAVE

• Minimum of 5 years of IT experience with a strong focus on Salesforce solution architecture and delivery
• Salesforce Certified Architect credential
• Proven ability to consult and collaborate with Product Owners and Service Owners to define solution requirements
• Solid understanding of Agile methodologies and DevOps practices
• Knowledge of cloud computing, security, and data management principles
• Exposure to common systems that integrate with Salesforce such as Marketo, CPQ, etc.
• Strong working knowledge of data migration processes and best practices

WE VALUE

• Bachelor's degree in Computer Science, Engineering, or related field
• Excellent verbal and written communication skills with the ability to engage effectively across global teams
• Strong collaboration skills to work seamlessly with internal technical teams and external business units including sales, marketing, and customer service
• Demonstrated ability to work independently as an individual contributor while influencing cross-functional stakeholders
• A strategic mindset with sales intelligence and the ability to create and drive customer-centric technology visions

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here:

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information:

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 5/14/2026

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.