Director of Financial Aid

Salary Range $68,000.00 - $120,500.00 Job Requisition ID 134621WD Overview Yale School of Nursing (YSN) is seeking a Director of Financial Aid to join a dynamic and growing Office of Enrollment. The Director is responsible for the financial aid operations at YSN, including administration of all financial aid programs, maintaining regulatory compliance, and ensuring high‑quality customer service. This position requires schedule flexibility for evening and weekend programming. Principal Responsibilities Administer all financial aid programs, including evaluation, approval and award of funding. Maintain compliance with federal TitleIV and state regulations as well as institutional policies and procedures. Ensure high‑quality customer service to students. Serve as a strategic partner to the Associate Dean for Enrollment Management in process improvement and budget management. Determine student eligibility for funds, perform need analyses and award determination from federal, institutional, state and private sources. Perform financial aid verifications according to federal and institutional policies. Review student accounts and resolve award adjustment requests and loan and budget adjustment petitions. Maintain accurate records documenting distribution and allocation of financial aid funds. Develop, implement and maintain a proactive student‑centered customer service approach. Manage financial aid staff, including onboarding, training and workflow optimization. Manage and report on the financial aid budget, including forecasting and monitoring expenditures. Develop reports and provide analysis on financial aid data, trends and outcomes. Contribute to the planning and execution of events such as financial aid and financial literacy workshops. Maintain and update website and online portals with relevant and up‑to‑date information on policies, procedures and resources. Collaborate with the Associate Dean on quality assurance, ongoing process improvement, and policy development. Required Skills and Abilities Attention to detail; strong time‑management skills; ability to work both independently and as part of a team. Excellent analytical and creative self‑direction skills; exceptional administrative and project‑management abilities; commitment to confidentiality. Demonstrated excellence in public presentation; superior writing, communication and interpersonal skills. Well‑developed data analysis and visualization skills, proficiency in Excel and ability to adapt to new software. Deep knowledge of financial aid processes in graduate and/or professional school settings; ability to counsel applicants and communicate with diverse prospective students. Preferred Education, Experience and Skills Prior experience in financial aid processing, counseling and/or management at the graduate school level. Familiarity with CRM systems such as Slate. Required Education and Experience Bachelor’s Degree in a relevant field and five years of experience in a related area or an equivalent combination of education and experience. Location 400 West Campus Drive, Orange, Connecticut Posting Disclaimer The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department. University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco‑free campus. #J-18808-Ljbffr