Service Advisor

Description Make This the Last Service Advisor Job You Ever Apply For. Build Your Future at Preston Ford West. Bring your energy. Take care of people. Grow with us. Preston Ford West is entering an exciting new chapter, and we’re looking for a Service Advisor who wants to help build a service department customers trust and teammates are proud of. I’m George Ewing, General Manager of Preston Ford West. If you’re great with people, thrive in a busy service lane, and want opportunities to earn more and grow your career, let’s talk. We’re building a workplace where your ideas matter, your effort gets recognized, and your growth is part of the plan. Expect hands-on leadership, teamwork, accountability, and a team that enjoys celebrating a job well done. Our goal is to make this the last Service Advisor job you ever have to apply for—with a future worth building within Preston Automotive Group. Be the Person Our Guests Can Count On As a Service Advisor, you connect our guests with our technicians and parts team. You’ll explain recommendations clearly, help customers make informed decisions, and keep them updated throughout their visit. You’re empowered to take ownership of the customer experience—from the first greeting to the final follow-up. What You’ll Do Start prepared. Review appointments and anticipate each guest’s needs. Make people feel welcome. Greet guests promptly and give them your attention. Pay attention to the vehicle. Complete a thorough walk-around and document concerns. Set clear expectations. Explain the service process, estimated costs, and anticipated completion time. Keep guests informed. Share timely updates through their preferred communication method. Build trust through clear recommendations. Explain technician findings, distinguish urgent repairs from routine maintenance, and obtain approval before work begins. Keep the team connected. Communicate consistently with technicians and parts associates. Keep learning. Build your knowledge of vehicles, maintenance, repairs, and available services. Own your performance. Meet service sales goals by helping customers understand the value of recommended work. Finish strong. Review completed work and follow up to ensure we met expectations. Our Core Values Drive the Service Lane Integrity: Be honest, keep your word, and earn customer trust. Moving with Urgency: Respond promptly and keep work moving. Personal and Career Growth: Sharpen your skills and prepare for your next opportunity. Attention to Detail: Get the information, approvals, and follow-through right. Community: Build lasting relationships with the people we serve. Teamwork: Support your teammates and solve problems together. What We’re Looking For A positive attitude, strong work ethic, and genuine care for people. Someone who stays organized, communicates clearly, follows through, and brings solutions when the day gets challenging. If you take pride in turning a stressful vehicle problem into a reassuring customer experience, we want to meet you. Why Preston Ford West? An exciting opportunity to help shape a growing service department. Coaching and training to build your confidence and expertise. Room to pursue career advancement within Preston Automotive Group. A team culture that values your contribution and celebrates success. Medical, dental, and vision coverage. 401(k) with company match. PTO, including a paid day off for your birthday! Employee discounts on vehicles and services. Bring your ambition. Build lasting relationships. Help us create a service experience people come back for. Requirements What are the requirements for this job? Ability to provide an exceptional customer experience Drive to achieve personal goals Attention to detail Communication and organizational skills Constant follow up before and after the service visit Valid driver’s license and an acceptable, safe driving record High school diploma or equivalent #J-18808-Ljbffr