Customer Service and Office Manager

Customer Service and Office Manager Employer: HiEnd Accents Date Posted: Jun 1th, 2026 Overview HiEnd Accents is hiring a Customer Service & Office Manager —a high‑impact, “hub” role for someone who loves helping customers and keeping an office running smoothly. You’ll be a key point person who ensures customers feel taken care of, orders move cleanly through the system, and our office/showroom is organized, welcoming, and ready for the team and visitors. This role is ideal for an organized, service‑minded professional who enjoys variety, takes ownership, and thrives in a fast‑paced, growing environment. Responsibilities Customer Service & Sales Support Deliver best‑in‑class support via email, phone, and chat, resolving issues with care and follow‑through Process orders accurately; assist with order changes, returns/claims, and general account support Partner with Sales, Accounting, and Warehouse to ensure smooth handoffs and high customer satisfaction Maintain accurate customer and order records in our ERP/CRM systems (SAP experience is a plus, not required) Support Account Managers with quotes, product info, and customer communications Maintain a strong working knowledge of our product catalog and new launches Spot recurring customer pain points and suggest practical process improvements Represent HiEnd Accents at select trade shows (High Point / Las Vegas / Dallas) a few times per year as needed Office & Showroom Management Manage office and showroom supply inventory and ensure essentials are stocked Maintain a professional workspace—coordinate office cleanliness and work with cleaning staff Coordinate with facilities/building management to address maintenance and workspace needs Serve as the first point of contact for visitors and incoming calls, ensuring a warm and professional experience Maintain organized digital and physical filing systems so information is easy to find and share Qualifications 3+ years in customer service, sales support, office management, or operations (Home/Gift/Furniture industry a plus) Strong written and verbal communication—professional, warm, and clear Highly organized with excellent follow‑through; able to prioritize and multitask without losing details Proficient in Microsoft Office (Excel/Word); comfortable learning new tools and systems ERP/CRM experience is a plus (SAP is a bonus) Proactive, solutions‑oriented mindset with good judgment and discretion Ability to travel to trade shows a few times per year on an as‑needed basis (primarily High Point, NC, and Las Vegas) This is an in‑person role at our Irving, TX HQ #J-18808-Ljbffr