Talent Acquisition Specialist

• Location: Melville, New York
• Type: Contract
• Job #107296

Talent Acquisition Specialist (Customer Support Representative)


Pay Rate: Up to $21.43/hour

Duration: 3-Month Contract

Work Arrangement: Fully Remote

Schedule: Must be available to work during Central Standard Time (CST) business hours (CST preferred)

Employment Type: Contract

Equipment: Reliable internet connection and dedicated home workspace required

Position Overview


We are seeking a Customer Support Representative to join our team for a 3-month contract assignment. This individual will provide exceptional customer service by assisting customers through phone, email, and other communication channels. The ideal candidate is professional, customer-focused, detail-oriented, and comfortable working independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Provide accurate information regarding products, services, accounts, and support requests.
• Resolve customer concerns and escalate complex issues when appropriate.
• Document customer interactions accurately within company systems.
• Maintain service-level expectations while delivering a positive customer experience.
• Collaborate with internal teams to ensure timely issue resolution.
• Follow company policies, procedures, and customer support best practices.
• Manage multiple priorities in a fast-paced environment while maintaining quality standards.

Required Qualifications

• High school diploma or equivalent.
• Previous customer service, call center, help desk, or support experience.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office and web-based applications.
• Reliable internet connection and dedicated workspace.
• Ability to work during CST business hours.

Preferred Qualifications

• Experience in a call center or high-volume customer support environment.
• Experience using CRM, ticketing, or customer support platforms.
• Familiarity with remote work environments and virtual collaboration tools.
• Strong conflict resolution and de-escalation skills.
• Ability to learn new systems and processes quickly.

Skills

• Customer Service
• Customer Support
• Call Center Operations
• Phone and Email Support
• Problem Solving
• Communication Skills
• Data Entry and Documentation
• CRM Systems
• Time Management
• Attention to Detail
• Microsoft Office
• Remote Work Effectiveness
• Multitasking
• Customer Relationship Management

Ideal Candidate


The ideal candidate has recent customer service experience, works well independently, communicates professionally, and enjoys helping customers solve problems. Prior experience supporting customers in a remote or call center environment is highly preferred.


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