Card Ops Specialist

Card Operations Specialist

Responsible for handling complex consumer and commercial debit/credit card account inquiries, processing daily reports, Debit Card ATM disputes, stop payments and provide assistance for credit card fraud and non fraud disputes all received by phone, mail, and electronic channels. On a daily basis, provides Tier II support for internal departments and responds to member inquiries via the Card Operations phone queue, addressing issues related to debit and credit card services. Core tasks include processing debit and credit maintenance requests, card reissuances, and perform a range of monetary and non-monetary transactions. In addition, executing non fraud ATM disputes and Credit Card dispute case management. All tasks are expected to be performed while adhering to quality control and productivity standards. Expected to handle incoming escalations and efficiently deliver a great member experience while adhering to regulations and SSFCU procedures. Collaborates with multiple departments to include Risk Management, Account Services and Asset Recovery. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

High school diploma or equivalent. Minimum of three (3) years with a financial institution experience related to ATM's, Debit Card, Credit Card and Chargeback processing. Required to demonstrate strong attention to detail, problem solving skills, and adaptable. Leads with confidence and clarity in dynamic, fast-paced team environments, fostering collaboration and driving results. Proficient in Microsoft Office applications, including Word, Excel, and Outlook. Demonstrates strong verbal and written communication skills, exceptional organizational abilities, and a commitment to delivering outstanding customer service. Possesses excellent interpersonal skills and the ability to work effectively across teams and with members.