Insurance Commercial Account Manager/CSR Select Business - Jenison or Holland

Job Description

Job Description

Are you a driven Account Manager / CSR who wants to:

• Help business owners protect their employees and operations
• Create win-win relationships with underwriters
• Use your customer service ability to grow a local agency

As a Commercial Account Manager you will serve clients in an existing book of small to middle market commercial insurance while having an opportunity to grow the book with account rounding.

Compensation and Benefits for this role include…

• Annual salary based on experience plus potential for quarterly bonuses based on agency profitability
• Hybrid schedule - can work 100% in office if desired with some remote work a possibility
• Full benefits package (Medical, Dental, Life, Disability, FSA/HSA, 401k match, PTO, Paying it Forward time)

To be successful in this position, you’ll need to be:

• Licensed as a Property and Casualty insurance agent
• Experienced in Commercial insurance (minimum of 1 year required)
• Motivated by getting things done and checking off your To-Do list
• Great at helping customers over the phone, in emails or in person in a timely manner
• Comfortable with computers and software - knowing Applied Epic is a BIG plus, but not required

As an Account Manager at Highstreet/Ottawa Kent, you’ll be expected to:

• Retain current clients
• Share technical expertise about insurance - products, coverages, client needs, forms, and proposals. Exposure to both New and Renewal marketing.
• Complete day-to-day Commercial Lines Workflows - written confirmation of binding policies, certificates of insurance, endorsements and audits.
• Grow accounts by seeing account rounding and cross-selling opportunities (Business, Personal, Life, Benefits)
• Prepare proposals and summaries of insurance in both our agency management system and insurance carrier’s rating systems.

Why do you want to be at Highstreet/Ottawa Kent?

1. Our Team - successful people make successful businesses, so we provide employees with an environment in which they can excel.
2. Our Unique Process - you’ll play an important role serving clients and their teams to make their businesses safer.
3. Our Future - Ottawa Kent is part of a fast-growing agency group with 150+ locations across the United States. We have technology, industry knowledge, and access to carriers you won’t find at 99% of insurance agencies.

Where is the location and what are the work hours?

• Jenison, Michigan
• Full time; 40 hours a week

We are looking to hire, so if this sounds like you or someone you know, apply right now!