Human Services Program Representative 1

Salary: $69,086.00 - $104,959.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-58708-41730
Department: Department of Human Services
Division: HS Bur Cmy Srvs
Opening Date: 09/17/2026
Closing Date: 10/1/2026 11:59 PM Eastern
Job Code: 41730
Position Number: Multiple positions may be filled from this posting.
Union: Non-Union
Bargaining Unit: F3
Pay Group: ST08
Bureau / Division Code: 00211393
Bureau / Division: Bureau of Community Services
Worksite Address: 625 Forster Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Name: Elizabeth Bacon
Contact Email: View email address on click.appcast.io


THE POSITION
Are you ready to support a system that protects the rights of people who receive important services? As a Human Services Program Representative 1 with the Department of Human Services (DHS), you will help make sure statewide grievance processes run smoothly and fairly. This role allows you to strengthen program quality by reviewing concerns and helping organizations understand expectations. Your efforts will support individuals who depend on clear guidance, strong oversight, and accessible services across Pennsylvania.
DESCRIPTION OF WORK
This position focuses on carrying out statewide grievance system responsibilities, regulatory administration activities, and oversight functions in support of DHS' Home and Community-Based Services (HCBS). The work involves reviewing concerns, evaluating program practices, and helping organizations meet important requirements. As a Human Services Program Representative 1, you will perform the following duties:

• Regulatory Interpretation: Understand and apply federal and state requirements related to HCBS, protections, accessibility, and oversight
• Grievance Coordination: Manage intake, tracking, review, and documentation of grievances and complaints
• Evidence Review: Examine records, documentation, findings, and reports to evaluate compliance and identify risks
• Stakeholder Support: Provide guidance to providers, administrative entities, and coordination organizations regarding system requirements
• Data Analysis: Analyze grievance trends, operational practices, and system information to identify concerns and improvement needs
• Training Delivery: Create and provide training materials related to grievance procedures, protections, and regulatory expectations

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


How many years of full-time professional experience developing, implementing, or evaluating a human service program do you possess?

• 3 or more years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


How much graduate coursework have you completed in a field related to public health, social work, or the social and behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• 15 but less than 30 credits
• Less than 15 credits
• None

04


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

05



WORK BEHAVIOR 1 - RESEARCH AND INTERPRET POLICY RELATED INFORMATION
Research and interpret government and departmental regulations, policies, procedures, and administrative decisions pertaining to developmental disability services. Make recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience researching and interpreting government and departmental regulations, policies, and procedures pertaining to DEVELOPMENTAL DISABILITY services. I made recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.
• B. I have experience researching and interpreting government and departmental regulations, policies, and procedures pertaining to HUMAN SERVICE providers. I made recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.
• C. I have experience researching and interpreting government and departmental regulations, policies, and procedures pertaining to ANY provider (not related to human services). I made recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.
• D. I have experience researching and interpreting government and departmental regulations, policies, and procedures pertaining to ANY provider (not related to human services). I provided my findings to someone else who made recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.
• E. I have successfully completed college-level coursework related to research methods, research design and analysis, social work, human behavior, psychology, sociology, or human services.
• F. I have NO experience or coursework related to this work behavior.

06


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of research you performed, interpreted, or explained.
3. The type(s) of recommendations you made.
4. The actual duties you performed.

07


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

08



WORK BEHAVIOR 2 - ANALYZE DEVELOPMENTAL DISABILITY SERVICES
Analyze administrative, program, and fiscal information related to developmental disability services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience analyzing administrative, program, or fiscal information related to DEVELOPMENTAL DISABILITY services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.
• B. I have experience analyzing administrative, program, or fiscal information related to any HUMAN SERVICES program to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.
• C. I have experience analyzing administrative, program, or fiscal information in a setting OTHER THAN a human services program to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.
• D. I have NO experience related to this work behavior.

09


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of program/setting for which you ensured compliance.
3. The type(s) of fraud, waste, and abuse that you identified.
4. The actual duties you performed.

10



WORK BEHAVIOR 3 - PROVIDE TECHNICAL ASSISTANCE AND CONSULTATION
Provide technical assistance and consultation related to developmental disability services to providers, participants and their family members, or other stakeholders.


Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience providing technical assistance or consultation related to DEVELOPMENTAL DISABILITY services to providers, participants and their family members, or other stakeholders.
• B. I have experience providing technical assistance or consultation related to HUMAN SERVICES PROGRAMS (other than developmental disability programs) to providers, participants and their family members, or other stakeholders.
• C. I have experience providing technical assistance or consultation in a setting OTHER THAN human services programs to a variety of audiences.
• D. I have successfully completed college-level coursework related to counseling, social work, human behavior, public speaking, psychology, sociology, human services, public relations, or education.
• E. I have NO experience or coursework related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of technical assistance or consultation you provided and to whom you provided it.
3. The actual duties you performed.

12


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 4 - EVALUATE QUALITY OF SERVICES
Conduct file reviews, on-site visits, and provider/participant interviews to evaluate the quality of services being provided, ensure that individuals' needs are met, and that services are being received appropriately. Identify strengths and weaknesses and make recommendations for areas needing improvement. Review and approve corrective action plans, which include strategies to resolve problems. Ensure providers implement corrective actions to prevent recurrence.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience conducting all of the following monitoring functions: file reviews, on-site visits, provider and participant interviews, and records and operations reviews. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.
• B. I have experience conducting 2 or 3 of the following monitoring functions: file reviews, on-site visits, provider and participant interviews, or records and operations reviews. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.
• C. I have experience conducting 1 of the following monitoring functions: file reviews, on-site visits, provider and participant interviews, or records and operations reviews. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.
• D. I have NO experience related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The type(s) of monitoring functions you conducted.
3. The type(s) of recommendations you made regarding strengths and weaknesses.
4. The actual duties you performed.

Required Question