Senior Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves Service Delivery * Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures and contract scope. * Act as a primary point of contact for the client * Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations. * Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance. * Document and action poor performance to correct the issue. * Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio. * Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity. * Ensure compliance with all health, safety, environment and risk management policies and procedures. * Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level. * Drive initiatives such as benchmarking, best practices and continuous improvement. * Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects. * Support the execution of small construction projects <100K as required and act as the area point of escalation. * Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others. * Identify and establish JLL SMEs to bring value to the client and facilitate engagement. * Deliver portfolio management reports as required under the agreement with the client and as requested. Client Relationships * Proactively develop and manage client relationships, ensuring that expected service levels are achieved. * Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. * Deliver an exceptional quality of service to the client, as reflected by client feedback. Finance Management / Cost Control / Profitability * Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible. * Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals. * Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability). * Manage the annual budgeting and quarterly forecasting processes for your portfolio. * Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures. * Develop, support and represent facilities as a SME in the planning of the client's annual capital plan for each building, interfacing closely with the client representative. * Ensure compliance within delegated financial and contractual authorities. Leadership/Staff Management * Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events * Participate in the individual performance management program and personal development planning for members of the team * Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio. * Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s * Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence Sound like you? To apply you need to possess: * Bachelor's degree or equivalent * Relevant certifications and industry designations preferred (i.e. LEED, CFM, FMP) * 5+ years of leadership in a facility management environment and proven experience managing remote teams across time zones. * Ability to travel up to 25% * Proficiency in a range of information technology tools and platforms. * Strong interpersonal skills and problem solving ability * Excellent verbal/written communication and presentation skills * Proven record of providing excellent internal and external customer service This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site -Austin, TX, Durham, NC, Nashville, TN Job Tags: Google Jobs If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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