Server

Job Description

Job Description

We are looking for motivated Servers who can efficiently complete tasks like taking orders, answering menu questions, serving food to customers, handling payment transactions, and clearing tables. A high level of interpersonal skills and a strong interest in customer satisfaction is ideal.

To be successful, you must maintain a friendly demeanor while working under time pressure and handling several tables at once in a fast-paced environment. The ideal server can deliver a positive dining experience to all customers, providing service that maintains current customers and helps create new customers through word of mouth.

Responsibilities:

• Guide guests through menus while demonstrating thorough knowledge of the food, beverages, recipes, and ingredients.
• Take accurate orders, enters them into the POS system, and partner with team members to serve food and beverages that meet or exceed guests' expectations.
• Take immediate action to correct any issues and notify the appropriate supervisor.
• Check patrons' identification to ensure that they meet all requirements for consumption of alcoholic beverages.
• Responsibly serves alcohol and remains aware of guest's state of intoxication.
• Prepare checks, present them to the guest, and process cash or card payments.
• Satisfy any/all needs of the guests - regularly double-checking back with guests throughout their experience.
• Maintain a clean & organized station including pre-bussing & table maintenance.
• Perform opening and closing & side duties.
• Demonstrate knowledge of all table numbers.
• Direct guests to areas & restrooms.
• Create memorable experiences.

Skills:  

• Displays a positive and outwardly friendly attitude toward guests.
• Remains calm in a hectic, fast-paced atmosphere.
• Demonstrates a high level of organization, attention-to-detail, and a sense of urgency.
• Provides friendly and attentive service that makes guests feel well taken care of resulting in return business.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:

• High School diploma or GED preferred.
• 4+ years wait staff experience required.
• Must be able to write and speak English fluently.
• Basic math skills.
• Ability to lift to 25 pounds.
• Familiarity with restaurant POS software a plus.
• Ability to thrive in an active, noisy, and demanding environment.
• Must be able to work days, nights, weekends, and holidays.