Concierge

Hotel Concierge

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Roles and Responsibilities

1. Provides information regarding the Beverly Hills and greater Los Angeles area, including directions, attractions, shopping, nightlife, or recreational opportunities.
2. Arranges sightseeing and other tours.
3. Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments, when services are not available at The Spa at The Maybourne Beverly Hills.
4. Supports the Page / Driver by performing shipping duties, logging packages, etc as needed in the absence of the page and as requested by The Director of Guest Relations, Manager on Duty, or senior leadership
5. The Concierge assists with printing needs, as needed.
6. Arranges transportation in accordance with hotel's approved vendor(s)
7. Possesses an expert level knowledge of the hotel's offerings, as it relates to activities, dining, spa, etc
8. Arranges for interpreters or translators when needed.
9. Develops and maintains service relationships with trusted partners to fulfil the needs of patrons, customers, guests, or colleagues.
10. Answer phone and email inquiries from potential guests and their representatives in a timely and respectful manner
11. Greet guests and visitors warmly and make them feel welcome and attended
12. Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
13. Receive and redirect e-mails, phone calls, packages, etc as needed
14. Ensure that guest spaces and lobby are always clean and tidy
15. Act as a liaison between guests and any department necessary, including Culinary, Food & Beverage, Housekeeping, Front Office, Guest Relations, etc
16. Fulfil and execute applicable standards set forth by Forbes Travel Guide and LQA
17. Anticipate guests' needs to accommodate them and provide an exceptional guest experience
18. Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
19. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
20. Arrange events, excursions, transportation etc. upon request from hotel residents
21. Performs other related duties as assigned.

Qualifications

1. Five years' experience as concierge in a Forbes Four Star hotel or higher is highly preferred;
2. Membership of Les Clefs d'Or and / or Los Angeles Concierge Association is highly preferred
3. Proficiency in English; multilingual is preferred
4. Excellent communication skills
5. Maintain high ethical standards and professionalism
6. Polite and confident with a great deal of patience
7. Ability in multitasking and time-management
8. Aptitude in resolving issues with a customer-focused orientation
9. Must be able to multitask and prioritize as necessary to meet the guest's needs.
10. Represent the hotel with integrity and dedication
11. Understanding guest needs and providing them with personalized solutions by suggesting activities & facilities throughout the city
12. High School diploma; degree in hospitality or relevant field is a plus

Physical Requirements

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Stand or walk for an extended period or for an entire work shift

Equal Opportunity Employer

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

Medical/Dental/Vision InsuranceCompany matched 401(k) planCompany matched Health Savings PlanFlexible SpendingPaid HolidaysPaid Time Off - Paid Sick LeaveEmployee Assistance ProgramParkingEmployee Recognition ProgramsColleague mealsColleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*