Guest Services Associate

Retail & Guest Services Associate Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. If this all sounds like YOU, read on. Job Description: The Retail & Guest Services Associate delivers an exceptional experience for every visitor during our busy winter season. This hybrid position supports both the Gift Shop and Exhibition Front-of-House teams greeting guests, processing sales, maintaining a welcoming environment, and helping ensure safety and fun throughout the space. You'll handle a variety of responsibilities including ticket and retail transactions, guest assistance, exhibit monitoring, and maintaining clean, organized areas. Season: September 21, 2026 through December 20, 2026 (or sooner/later/subject to change) Schedule: Up to 29 hours per week Rate: $18/hour Job Responsibilities Greet and assist visitors with warmth, enthusiasm, and professionalism. Sell admission tickets and retail merchandise using point-of-sale (POS) systems. Handle card transactions accurately. Share information about Meow Wolf's exhibits, events, and policies. Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed. Restock merchandise, conduct inventory counts, and maintain product knowledge. Support special events or 21+ functions as needed, following proper safety and access protocols. Essential Skills and Abilities: High school diploma or equivalent Minimum 13 years of customer service or retail experience 18 years of age or older Flexible schedule with ability to work days, evenings, weekends, and holidays Strong communication and interpersonal skills Comfortable learning and using POS systems and basic computer software Ability to remain calm and professional in fast-paced or challenging situations Desired Characteristics and Qualities for all Team Members: Experience with Vend POS or Google Drive Bilingual or multilingual Prior experience in retail, hospitality, museum, or entertainment environments Work Environment: This job operates in an office environment as well as a museum/ art exhibit. This role routinely uses cleaning equipment such as mops, vacuums, and other cleaning tools. Employees may be required to lift up to 60lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Physical Demands: The employee is constantly exposed to chemicals and fumes. The position requires repetitive movement, and the ability to kneel, crouch, reach, and grasp. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Schedule: This position has an effective start date on or after 9/21/2026, with the position ending no later than 90 days from start date. This position is seasonal. We are looking for those who have flexible availability. Supervisor Responsibilities: This position does not require supervisory responsibility. Travel: Travel is not required for this position. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community. INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law. BENEFITS: Medical Insurance options: PPO & HDHP* Dental and Vision Insurance* HSA, HRA, and FSA options* 401k Retirement Plan Company paid Life Insurance Policy and Disability Coverage(s)* Voluntary Critical Illness and Life Insurance Policies* Company Paid Employee Assistance Program Paid Parental Leave for 12 weeks Discount off Meow Wolf Gift Shop Merch and Cafes Admission to Meow Wolf attractions for employees and guests *Regular or Project Based Full-time positions