Lifestyle Director

Job Description

Job Description

Del Webb at Mallory Creek is a 55+ active adult community in Leland, North Carolina, near Wilmington, designed for a resort-style retirement lifestyle. It features new single-family homes with modern, open layouts and offers extensive amenities such as a large clubhouse, indoor and outdoor pools, fitness center, pickleball courts, walking trails, and social clubs. Seeking a dynamic professional to lead and elevate resident programming in a thriving active adult community including but not limited to; social events, travel plans, cultural, educational and entertainment designed to enrich the resident’s quality of life. Will be required to work some weekends and holidays.

Position Summary:

Responsible for coordinating and marketing all resident programs within an active adult HOA community (55+) including but not limited to; social events, travel plans, cultural, educational and entertainment designed to enrich the resident’s quality of life.

Position Responsibilities:

• Works closely with the Community Manager regarding program development and promotion, facility scheduling, administration of chartered clubs, hiring and organizing instructors, vendors and staff.
• Creates and implements resident programs, classes and community wide events.
• Secure entertainment, food, decorations and cleaning to ensure successful events.
• Creates and secures contracts and money with regards to various vendors.
• Assist residents, clubs and outside organizations in the use of the facility, creating contracts to ensure payment and an agreed understanding.
• Marketing resident events, classes and outings.
• Organize focus groups and committees to include the development of an active volunteer program among the residents.
• Assist in the organization and success of chartered clubs.
• Solicits input from residents and staff with regards to community needs and desires.
• Develop programs and classes that fit the diverse personalities of the community.
• Supervises class facilitators to ensure classes and clubs are ran successfully and enjoyed by the residents.
• Report budgets, events and schedules to the Community Manager and the Board of Directors.
• Thorough and positive communication with Community Manager, staff, builder and residents.
• Works closely with builder’s various departments.
• Attend all required meetings, able to present community reports.
• Ensure a safe environment for employees and residents while continuously promoting a strong “customer service/welcoming” atmosphere within the facility and the community.
• Oversee the “New Resident Orientation” to ensure a thorough understanding of all the opportunities residents have, along with community guidelines and procedures.
• Adherence and implementation of the policies and procedures set forth for the association.

Knowledge, Skills and Abilities:

• Advanced communication skills both verbal and written, comfortable with public speaking.
• Highly effective interpersonal and problem-solving skills.
• Strong leadership skills with the ability to lead people in a positive manner while obtaining results.
• Possess a high level of energy, initiative, enthusiasm, cooperation and the ability to exercise good judgment and discretion.
• Ability to think objectively, be flexible and open to new ideas.
• Ability to delegate responsibilities to ensure successful implementation of a project or event.
• Ability to proactively work within a team environment, understanding the value of customer service both internally and externally.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Financially responsible, able to track and record financial accounting.
• Trustworthy.
• Creative abilities to develop a plan or idea into a successful and useful tool with regards to all areas of this position.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.

Physical Demands:

• Position involves sitting, standing, and movement throughout the day.
• Utilizing a computer in an office setting.
• Capable of working extended hours, to include evenings, weekends and holidays.
• Physically able to work indoors or outdoors in varied weather conditions.
• Lift, carry and manage equipment and supplies up to 50 pounds.
• Use a ladder and participate in and train others in the rules of activities.