Security Supervisor

Northbrook Public Library seeks a Security Supervisor Full-time: 35 hours/week Schedule: Varies, 2 nights/week, 2 weekends/month About the Position We are seeking a dedicated, community-minded Security Supervisor to ensure a safe, secure, and welcoming environment for our patrons and staff. Under the supervision of the Assistant Director, this role combines public service, daily operations support, supervising part-time Security-monitor staff, and collaborating with the library staff to address emergencies and incidents and support training activities that ensure safety and security throughout the library. In this role, you will also utilize security technology to troubleshoot systems, compile data, and create reports that help drive administrative decisions. The ideal candidate possesses a cool head under pressure, utilizing critical thinking and trauma-informed de-escalation techniques, crisis intervention, and Mental Health First Aid to resolve and prevent conflicts. Safety at our library is rooted in empathy, public service, and a deep alignment with core library tenets, including upholding intellectual freedom, the Library Bill of Rights, and strict patron confidentiality. In this role, you will champion customer service and actively demonstrate the library's Service Standards and Equity, Diversity, and Inclusion (EDI) values to successfully support and engage with our diverse community. Qualifications and Experience Prior supervisory experience to hire, train, schedule, evaluate, discipline, and coach part-time Security Monitor staff. Exceptional collaboration and communication skills with the ability to openly, clearly, and respectfully engage with a diverse public, patrons, and staff within a varied environment with frequent interruptions. Demonstrated knowledge of crisis management & de-escalation including trauma-informed de-escalation, conflict resolution, Mental Health First Aid, and mediation. Ability to confidently coordinate emergency and incident response efforts, handle patron behavior issues, guide real-time crisis stabilization alongside the Person in Charge (PIC), and deliver thorough post-incident reports. Full commitment to upholding library philosophy and ethics, including the Library Bill of Rights, protecting strict patron privacy/confidentiality, and supporting access to information for all community members. Certified or able to become certified in CPR, AED, Mental Health First Aid, and first aid. Knowledge of security technology, including surveillance cameras, access control systems, and intrusion alerts, with the ability to use technology to assist in incident response, troubleshoot systems, and complete reports to inform data-driven decisions. We are seeking a wide array of candidates that encompass varied identities and abilities and encourage those who have gained skills outside of traditional education to apply. Northbrook Public Library is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you’re excited about this position but not sure if you meet all the criteria, we encourage you to still consider applying. You may have other experiences or skills that would still make you a great candidate. About the Library and Community We seek candidates who share our passion for serving the people of Northbrook. Northbrook Public Library is an Equal Opportunity Employer who values every community member and works to be welcoming and respectful of people's different identities including race, ethnicity, gender identity, socioeconomic status, sexual orientation, religion, ability, language, age, size, and more. The Village of Northbrook, IL has a resident population of 35,222. This highly regarded, civic-minded and well-resourced community is just 25 miles north of downtown Chicago. With excellent access to transportation, Northbrook is home to a strong and diverse business community, including established corporations and thriving local enterprises. Residents are attracted to the top-rated schools, access to many recreational opportunities, and its small-town charm. The Library is a cornerstone of the community with strong public support and an operating budget of $9,700,000. The collection includes over 220,000 physical items, with an annual circulation of over 900,000. Benefits Quality benefits play a vital role in promoting the health and well-being of our staff and their families, and this is why we offer a comprehensive benefit package including medical, dental, vision, and life insurance coverage to eligible employees. We also have generous paid time off and retirement plans for eligible employees. If accommodations are needed during the selection process, please let us know. We are unable to respond to individual inquiries by phone or email. Thank you for your understanding. Open until filled. #J-18808-Ljbffr