IT Intern

Job DescriptionJob DescriptionPosition Summary:Carver Companies is doing a major digital modernization; including cloud migration, system upgrades, and ongoing CMMC (Cybersecurity Maturity Model Certification) readiness. Based out of our Albany HQ and Port of Coeymans locations, the IT Intern will participate in delivering day‑to‑day technical support, maintaining IT systems, assisting with cloud adoption, and contributing to cybersecurity and compliance initiatives. You will have opportunities for mentorship from a tight-knit team with diverse skillsets. This position is ideal for a tech savvy and motivated individual with strong troubleshooting skills, a customer‑focused mindset, and interest in Information Technology.This position may require approximately 15% travel, domestic US and Canada. The position is office based but the candidate must be comfortable working in industrial and maritime environments.Essential Duties and Responsibilities:Help Desk & User SupportProvide support for office staff and port operations personnel, including troubleshooting hardware, software, printers, and mobile devices.Manage user accounts, permissions, and credentials in systems such as Active Directory, Office 365 and other applications.Install, configure, and support desktop computers, laptops, VoIP phones, and office equipment.Respond to service requests and incidents ensuring timely resolution and user satisfaction.Maintain asset inventory and perform routine updates, patches, and security maintenance on end-user systems.Assist in onboarding/offboarding employees by setting up or decommissioning IT equipment and accounts.Educate users on basic cybersecurity practices, data handling procedures, and technology use policies.Support and troubleshooting of A/V and conferencing technology.Implement and configure network solutions for diverse environments including quarries, ports and marine vessels.Terminate and run network cables for switches, access points, cameras, and other networked devices.Install, configure and manage POE security cameras across Carver locations and assets.Compliance & Security SupportMaintain accurate hardware, software, and user account inventoriesVerify system configurations and security settings under established proceduresCollect and organize evidence for CMMC auditsUpdate IT procedures, access control records, and compliance documentationParticipate in cybersecurity incident response, information security compliance and certification.System Maintenance & Operational EfficiencyPerform routine system checks, patching assistance, and device configurationMaintain asset records and support lifecycle managementImprove IT workflows through updated documentation, templates, and SOPsContribute to basic automation or scripting for repetitive tasksAssist in IT Backup Disaster Recovery planning, testing and documentation.Additional dutiesAs assigned by the IT Director.Tell us what you want to learn and do in information technology and security.Required Qualifications:Excellent communication skills and customer service orientationExperience with troubleshooting hardware, software, and connectivity issuesAbility to follow documented procedures and work independently with guidanceStrong organizational skills and attention to detailPreferred Qualifications:Strong understanding of Windows OS, Microsoft 365, and basic networking conceptsExperience with help desk ticketing systems (e.g., Freshservice, ServiceNow, Jira)Familiarity with cloud platforms such as Microsoft 365, Azure, or similarBasic understanding of cybersecurity principles and best practicesExperience with PowerShell, scripting, or automation toolsCarver Companies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 7:30am-4:30pm