Senior Specialist, Production Services Application Support Analyst

Senior Specialist, Production Services Application Support Analyst Location: Berwyn, PA. Responsibilities Perform moderate to complex troubleshooting as a subject matter expert in one or more applications. Maintain and support applications and their operating environments. Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution. Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents; lead or partner with other team members on analyzing moderate to complex issues. Perform ongoing health checks and validations after changes or significant incidents. Provide input and recommendations for technical solutions on application problems. Perform diagnostics and troubleshooting for more complex issues and an escalations to second level application or infrastructure support when necessary. Design and implement automation for manual processes. Mentor or provide guidance for junior team members. Partner with quality assurance, development, and business teams to support client needs. Contribute to the achievement of related teams' objectives. Qualifications Bachelor’s degree in computer science or related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required. Experience in the financial services industry is essential. Experience in Java, Oracle, Perl, and Python. Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. Graded paid leaves, including paid volunteer time, support employees and their families through important moments. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans. #J-18808-Ljbffr 慨正橡扯