Senior IT Analyst

What You'll Do Day-to-day responsibilities primarily consist of desktop support and monitoring the ServiceNow Ticketing System. Active Directory/Hybrid Azure AD, Office 365 administration, creating & terminating user accounts; resetting passwords; responding to and resolving IT-related issues. Windows-based PC support, and related hardware & software; hardware setups, multi-function printers, and basic enterprise-level networking & WIFI. Microsoft Intune MDM support, Apple iOS & Android, including AT&T & Verizon Wireless Corporate account support. Windows file shares support using role-based security; assigning and revoking access. Provide technical guidance, leadership, and subject matter expertise to end-users with computer, IT system, and software questions. Maintaining and configuring computer peripherals, printers, and MFP’s, including related software. IT Asset Management, hardware & software inventory, including life cycle management. Assist in training new users and provide ongoing training to existing end-users, as needed or requested. Provide technical assistance for conference calls and Zoom Video conferencing. Develop and maintain excellent working relationships with all departments and provide a high level of in-person and remote IT support throughout the organization, including support of our senior executive team. Be familiar with Sarbanes-Oxley compliance processes, comply with standard IT security policies, and practice a high standard of IT security hygiene. What You'll Need Bachelor’s degree in a related field or equivalent work experience required. Minimum 4–6 years of experience supporting onsite and remote users in a mid- to large-sized corporate environment, including Windows-based PCs and Apple devices. Experience with Microsoft Office 365, Hybrid Azure AD Administration, Intune mobile device management, TEAMS, OneDrive & DUO two-factor authentication. Experience with Windows servers, basic networking, and ServiceNow Ticketing System. Experience with Microsoft Windows & Mac computer software and hardware, multifunction printers, and imaging practices. Zoom Video Conferencing knowledge. Strong problem-solving and troubleshooting skills to promptly and efficiently resolve technical problems. Ability to multitask, be proactive, and be a self-starter in a team-oriented, collaborative, open, and exciting work environment. Ability to communicate effectively and professionally with C‑Suite Executives, non-technical business users, clients, and vendors. Ability to occasionally work varied hours, including early morning, late evening, or weekends, to provide on-site support. What Makes You Stand Out Experience with Windows System Center, Dell network switches, SharePoint, Angus, Argus, BrightSign, Meraki, Darktrace, Logic Monitor, single sign-on, and Proofpoint are all pluses. ITIL v4 Foundation certification desired. Essential Physical Functions Requires a wide range of constant physical and office activities, including but not limited to walking, standing, sitting for long periods of time, bending, lifting, etc. Requires walking and climbing stairs throughout offices. Requires lifting and handling computer equipment, supplies, and materials up to 50 pounds. Hudson Pacific Properties is proud to be an Equal Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, national origin, age, disability, medical condition, marital status, sexual orientation, genetic information, protected veteran status, or any other basis protected by applicable law, including federal, state, and local fair chance laws. Employment is contingent upon completion of applicable screenings in accordance with local laws. The company uses E-Verify to confirm the identity and employment eligibility of all new hires. If you require a reasonable accommodation during the application or hiring process, please notify us at View email address on click.appcast.io so we can support you throughout the recruitment experience. #J-18808-Ljbffr