Intake Manager

Job Description

Job Description

Title: Intake Manager

Location: Charlotte, NC (Hybrid – onsite with one remote day per week)

Compensation: $70,000 – $80,000 annually (bonus eligible starting in 2027)

Benefits: This position is eligible for medical, dental, vision, PTO, and 401(k) benefits.

About the Opportunity

Addison Group is seeking an Intake Manager on behalf of our client for a direct hire opportunity within a growing specialty healthcare organization. This leadership role will oversee a team responsible for patient intake, insurance authorization processes, and front-end revenue cycle operations. The position offers the chance to play a key role in supporting patient access and ensuring a seamless experience from initial referral through onboarding.

Key Responsibilities

• Lead, mentor, and develop a team of intake and utilization management specialists
• Oversee the patient onboarding process from initial referral through authorization and account setup
• Ensure efficient handling of insurance verifications, benefits reviews, and prior authorizations
• Monitor team performance, workflow efficiency, and service quality standards
• Collaborate cross-functionally with revenue cycle, billing, and operations teams to optimize processes
• Provide guidance on resolving complex cases related to coverage, eligibility, or patient access
• Support ongoing training initiatives and foster a team-oriented, service-focused environment
• Identify opportunities for process improvements and implement best practices across intake operations

Requirements

• Bachelor’s degree required (or actively pursuing completion)
• 3+ years of recent experience in healthcare operations, with exposure to intake, authorizations, or revenue cycle processes
• Prior leadership or supervisory experience managing small to mid-sized teams
• Background in specialty healthcare or behavioral health environments strongly preferred
• Strong understanding of front-end revenue cycle functions, including prior authorizations and patient access workflows
• Excellent interpersonal and customer service skills with a collaborative, team-first mindset
• Ability to balance leadership responsibilities with hands-on problem-solving
• Highly organized with strong time management and the ability to manage multiple priorities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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