Member Services Specialist
Full-time
SGS Consulting
Job Responsibilities:
- Respond to member inquiries via phone, email, and chat regarding benefits, claims, and coverage.
- Resolve issues promptly while ensuring accurate documentation and adherence to service standards.
- Collaborate with internal teams to deliver a seamless and informed member experience.
Skills:
- Strong communication and customer service skills with the ability to explain complex healthcare information clearly.
- Proficient in using CRM systems and navigating healthcare platforms like HSP, HPS, and HealthTrio.
- Detail-oriented, with problem-solving abilities and a focus on first-call resolution and service quality.
Education/Experience:
- High School Diploma
Vacancy posted 4 hours ago
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