Nutrition Guest Representative

Nutrition Services Representative

Under the direction of the Supervisor/Manager, duties include all activities for creating a positive patient experience with nutrition services. Utilizing automated system, obtains patient's menus; reviews choices with patients to ensure understanding and compliance to diet order. Responsible for delivery of meals: performs customer satisfaction rounds with patients after meal service and collects trays. Oversees nourishment kitchen stocking, rotating and sanitation. All guest representative services are performed in compliance with proper food handling techniques, infection control policies, and safety guidelines of the hospital and all regulatory agencies. Enhances the South Shore Hospital experience for patients, their families and visitors by providing appropriate hospitality and food services in a manner that reflects well on the hospital's reputation and image. Contributes to departmental patient satisfaction goals for excellence in all patient interactions. Works well with peers, contributes to a pleasant, professional, safe clean work environment.

Compensation Pay Range: $17.30 - $24.75

Essential Functions

1. Visits patients, of all ages, daily; as assigned for menu selections. All visits are conducted in a manner that contributes to positive patient outcomes and enhances patient satisfaction.

2. Presents menus and assists with menu choices

3. Delivers patients meals and snacks

4. Revisits all patients following meal service

5. Safety Awareness - Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.

6. Identifies patients at nutritional risk or with special dietary needs

7. Follows procedures and food service handling standards for safety and personal hygiene as required by department

8. Responsible for Nourishment kitchens in assigned areas

9. Technology and Learning: Embraces technological solutions to work processes that enhance departmental practices, communications, and continuous learning

10. Performs all other duties per operational needs.

Varied shifts: 6:30a-3:00p and 4:00p-7:30p. Weekday, weekend and Holiday availability required.

South Shore Health