Payment Support Specialist

Job Description


Position Overview

Ultimate Staffing Services is currently seeking a dedicated and enthusiastic Payment Support Specialist to join their client's dynamic team in Utah. This role is perfect for individuals who thrive in a fast-paced environment and enjoy providing exceptional support to customers. As a Bilingual Payment Support Specialist, the candidate will be responsible for handling customer inquiries, managing payment processes, and ensuring a seamless customer experience.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone or email, adhering to company policies and best practices.
• Work with customers using credit cards or bank checks for payments over the phone.
• Become an expert on the company system for end users.
• Help end-users set up accounts online on the company website.
• Use ticketing system to create, track, and/or update details on the specifics of client issues.
• Enter pertinent case data into the CRMs (Freshdesk) to track client issues.
• Determine the urgency of issues for each client case and escalate where necessary.
• Update internal databases with information about technical issues, internal process documentation, knowledge base articles, and useful discussions with customers.
• Share feature requests and effective workarounds with team members.
• Maintain general awareness of security and privacy policies.
• Report any security incident or suspected security incident to the company Incident Response Team.

Qualifications

• One year of experience providing customer support via phone and email.
• Bilingual in Spanish a plus - but not required.
• Strong customer service skills with the ability to work independently or with minimal supervision.
• Organized, positive attitude, and a team player.
• Call-center experience.
• Ability to work with others in researching and resolving issues. Prepare reports for internal and external updates.

Required Work Hours

Monday - Friday 9AM-6PM

Competitive hourly pay, ranging from $18 to $20 per hour.

Additional Details

The Payment Support Specialist will be an integral part of the support team, offering a crucial service to ensure customer satisfaction and smooth payment processes. This is a great opportunity for someone looking to grow within a supportive and dynamic work environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.


Job Reference: JN -052026-422388