Sales Coordinator

Sales Coordinator

Support the strategy. Power the details. Elevate the experience.

As a Sales Coordinator, you play a vital role behind the scenes—supporting the Sales & Catering team and ensuring every detail is flawlessly executed. You are the organizational heartbeat of group business, helping transform inquiries into booked experiences and plans into unforgettable events.

If you thrive on precision, collaboration, and delivering exceptional service in a fast-paced hospitality environment, this role is your stage.

Provide exceptional administrative and operational support to the Sales & Catering Department, ensuring accuracy, organization, and seamless coordination that allows our sales team and clients to succeed.

Group & Reservation Support

Build and manage group room blocks in Opera Enter group rooming lists and individual reservations as needed Ensure all billing information for reservations, groups, and Master Accounts is accurate and complete

Sales Administration & Systems

Utilize SFA to accurately track accounts, bookings, and follow-ups Maintain Data Quality Index standards within SFA Enter and update client and account information Create and distribute proposals, resumes, agreements, and Banquet Event Orders (BEOs) Develop catering and banquet sales tools to support the sales process

Client Communication & Event Coordination

Send sales correspondence, rooming lists, and BEOs to clients as requested Respond to client requests with professionalism and urgency Assist with site visits and walkthroughs to finalize event details Support event preparation and execution, including on-site coordination when required Serve as a point of contact for clients during events, assisting with last-minute needs Coordinate with vendors and internal teams to ensure flawless execution

Collaboration & Continuous Improvement

Liaise with hotel departments to ensure client expectations are met or exceeded Actively participate in weekly BEO meetings with the Banquet Team Communicate changes, additions, or updates to culinary and operational teams Provide post-event recaps, operational insights, and improvement suggestions Engage clients in conversations about future events and re-booking opportunities

Additional Responsibilities

Perform other duties as assigned by the Director of Sales & Catering or Director of Operations Represent the brand with professionalism, warmth, and confidence in all interactions Deliver an exceptional level of service at every touchpoint

You're a Great Fit If You…

Have a true passion for hospitality and service excellence Thrive in a fast-paced, detail-driven environment Communicate clearly and professionally — verbally and in writing Are highly organized, proactive, and solution-oriented Take initiative with energy, flexibility, and professionalism Build strong, positive relationships with clients and teammates Are proficient in Microsoft Office and general computer systems Present yourself with a polished, professional appearance Are comfortable working extended hours, including weekends or holidays, as needed

College diploma preferred (Hospitality program a plus)

Minimum of 2 years of experience in a similar role, preferably within a four- or five-star/diamond property

Let's Create Exceptional Experiences—Together

If creating unforgettable moments and building lasting guest connections sounds like your kind of stage, Hard Rock Hotel San Diego is ready for you.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know…

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.