Medical Call Center Representative

Job Description

Job Description

Benefits:

• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Downriver Medical Associates is a busy internal medicine practice with multiple practitioners looking for our newest team member! We are seeking a highly motivated individual to work the Medical Call Center.

This is a fulltime onsite position, Monday through Friday (no weekends).

Summary: Responsible for operating the Call Center and providing prompt and responsive communication between the practice and their patients, in a professional and courteous manner. Assist callers with inquiries, complaints, or problems. Speak with patients, listen to them to gain a better understanding of their needs, and offer possible solutions. Registers patients, verifies insurance, and redirect patients when needed. Assess needs based on previous chart notes and direct calls or questions to pertinent staff.

Experience:

• Proficient in computer skills: (Required)
• Medical office experience: 1 year (Required)
• Medical assistant: 1 year (Preferred)

Previous medical office experience required . EPIC EHR experience is a plus. Prefer a medical assistant certification/experience, but not required. The ideal candidate is patient-oriented and a team player with a positive attitude. Benefits offered after 90 day probationary period.

Job Type: Full-time

Expected hours: No less than 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)