Customer Service Specialist

Seasonal Call Center Team Member/Lead Muncie, IN Future Opening: Seasonal Call Center Team Member/Lead Full Time • Muncie, IN Join a dynamic call center team during tax season! We’re looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client’s tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you. What You’ll Do Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs. Make outbound calls to clients confirming appointments for offices across the region. Assist consumers with refund advance programs and troubleshoot account issues. Accurately document all customer interactions for trend analysis and quality assurance. Maintain high service levels and call quality standards. Collaborate with team members and leadership to ensure positive customer experience. What We’re Looking For 1+ years of customer service experience (call center preferred). Tax preparation experience preferred. We are willing to train the right candidate. Experience with chat/email support and navigating multiple systems. High school diploma or GED required. Experience in financial services, bookkeeping, banking, or tax support is a plus. Key Responsibilities Respond to various tax inquiries. Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements. Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards. Compensation: $13.00 - $16.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes More than just a job. Start your career. Work-Life Balance: We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life. Stability: Over 150 million people file taxes every year and more than half use tax services. Be the Difference: Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year. Recognition and Appreciation: Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings. Jobs with Career Potential: Build your future—and your resume with skills that don’t age. Get a start in the tax business and build the career you want. Giving Back: Retail locations are often heavily involved in their local communities and charities. Celebrating Success: Districts across the nation host conference calls that start with recognition of wins in client satisfaction, returns completed, and other company objectives. At the end of each tax season, teams in each district come together to celebrate the season’s accomplishments. Learning to prepare taxes will benefit you at Jackson Hewitt and beyond. #J-18808-Ljbffr