Customer Service Representative
Sunrise Systems
Customer Service Representative This position is hybrid. The successful candidate will work 40 hours a week, M-F, 8-5pm. Hybrid Schedule - 3 days in office, 2 days remote depending on the job/project needs. Responsible for providing customer service to taxpayers in our SRO TIA office with filing assistance, taxpayer education, refund issues/disputes, billing issues/disputes, and State of Arizona tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types. Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes. The ideal candidate must have a strong customer service background. Required Skills: basic office and computer skills, past customer service experience or working with taxes Preferred experiences: customer service roles
Vacancy posted 15 hours ago
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