Sr. Customer Service Spec.

Sr. Customer Service Spec.

Location: Des Peres, Missouri (Onsite) Employment Type: Contract

Role Overview

The Sr. Service Support Specialist assists with business development and growth by responding to inquiries from clients, Financial Advisors, and internal associates. This role provides solutions and alternatives through telephone and written correspondence. The objective is to deliver accurate, complete, and timely service, partnering with the firm to facilitate business operations.

Key Responsibilities

• Provide solutions and alternatives in response to incoming telephone calls and written correspondence.
• Work independently and demonstrate resourcefulness within a team environment.
• Utilize sound judgment, decision-making, and conflict resolution skills.
• Partner with Financial Advisors to develop business plans and deliver on a client service model.
• Support marketing strategies, including maintaining digital and social media platforms and planning client events.
• Engage in training and education programs to stay current on firm policies, procedures, and new platforms.
• Perform administrative duties such as telephone coverage, travel arrangements, and calendar maintenance.
• Proactively participate in firm initiatives as directed by local management.

Required Qualifications

Education: A high school education is required.

Experience: At least 3 years of call center experience is necessary. Experience working in a high-volume contact center is required. Prior customer service experience is also needed.

Technical Skills: Strong computer skills and knowledge of Microsoft Office products are required. Proficient typing skills are necessary. The ability to leverage different technology systems is also a requirement.

Preferred Qualifications

• A college degree is beneficial.
• A background in the financial services industry is preferred.

Compensation & Benefits

The pay rate for this position is between $35.00 and $37.28 per hour.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.