District Manager

Job Title District Manager About the Role As a hospitality services company, Towne Park is committed to creating smiles by delivering exceptional experiences. The District Manager directly oversees a specific district, responsible for financial performance, guest satisfaction, client satisfaction, and business development objectives. The role works closely with the Vice President of Operations/Regional Director to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within district operations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Maintains knowledge of operational requirements and business reporting procedures affecting operational functions and ensures Towne Park policies, procedures, and reporting are in compliance throughout the district. Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives. Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of Towne Park - 25% Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district. Assesses work processes regularly to ensure functionality and efficiency. Conducts weekly district staff meetings and other meetings as needed. Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to corporate accounting for closing each month’s business accurately - 25% Works closely with managers to help them understand how to improve the performance of their sites. Ensures Account Managers understand and meet the expectations of both clients and Towne Park. Collaborates with the Sales department to identify, pursue, and secure business development opportunities - 25% Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites. Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately forecast staffing needs. Partners with Talent Team in the administration of the district’s recruitment initiatives. Participates in the recruitment and development of management talent to support growth and succession planning within the district and throughout the company - 25% The total amount of time for all functions of the job - 100% Qualifications Education: Bachelor’s degree from a four-year college or university Required Licensure, Certification, Etc.: N/A Work Experience: Minimum of seven (7) years of related experience and/or training; OR equivalent combination of education and/or experience Knowledge: Knowledge of general business practices including accounting, human resources and client relations Skills: Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications Written and verbal communication skills to effectively address all levels within the organization Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, memos, letters, and e‑mails Compensation & Benefits Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location. The annual base pay range for this position is $130,000 - $140,000. A relocation package may be considered. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company‑paid basic life and AD&D insurance as well as short‑term and long‑term disability. Employees are also able to enroll in the company’s 401(k) retirement savings plan. Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive six paid holidays annually and accrue up to a maximum of four paid floating holidays per calendar year. Scope & Conditions Authority to act: Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization. Budget responsibility: The employee has authority to develop, manage and control a department(s) budget. Physical demands: Regularly required to talk or hear, sit or stand for extended periods, run, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Requires vision abilities including close, distance, color, peripheral and depth perception and the ability to adjust focus. Exerting up to 50 pounds of force occasionally, up to 25 pounds frequently, or >10 pounds constantly. Working environment: Majority of work in climate‑controlled environment; may be exposed to inclement weather and varying temperatures. Travel: up to 50% may be required. #J-18808-Ljbffr