Retail Lead Miami Marlins Team Store

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every day - building championship teams obsessing over fans acting with entrepreneurial speed and delivering with a determined and relentless mindset.

ROLE OVERVIEW

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence leveraging data automation and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game in-game and post-game operational support.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Drive sales results by consistent execution of daily operations

• Support back of house operations; maintain stockroom organization

• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager) POS (point of sales) and CAYAN (credit card machines)

• Partner with Leadership team when making decisions including but not limited to; revenue targets per cap and UPT (unit per time)

• Work with Retail Associates to ensure an exemplary fan experience

Ownership & Execution (Determined & Relentless Mindset)

• Communicate expectations for assignments and projects to Retail Associates

• Provide training and assistance to Retail Associates as required

• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience

• Understands Fanatics Values and how they relate to their role

• Perform Manager on Duty responsibilities as needed

Innovation & Problem Solving (Entrepreneurial Spirit)

• Identify opportunities to improve processes products or fan experiences

• Apply creative thinking and new approaches to solve complex challenges

• Act with urgency and adapt quickly in a fast-paced high-growth environment

Team & Leadership Impact (Build Championship Teams)

• Collaborate cross-functionally to drive shared goals and team outcomes

• Build strong partnerships across the organization to deliver results

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Must be at least 18 years of age

• Previous retail customer service or hospitality experience preferred

• Ability to work a flexible schedule including evenings weekends holidays home games and special events

• Reliable attendance and punctuality

• Strong communication interpersonal and teamwork skills

• Ability to work effectively in a fast-paced team-oriented environment

• Ability to stand walk bend and move throughout scheduled shifts as well as lift carry and move merchandise weighing up to 25 pounds

• Maintain a professional appearance and represent the Fanatics brand positively

Education:

• High school diploma or equivalent experience preferred

At Fanatics we operate with a BOLD mindset - We Build Championship Teams were Obsessed with Fans we embrace a Limitless Entrepreneurial Spirit and we approach every challenge with a Determined and Relentless Mindset. If youre ready to contribute to a dynamic fast-paced environment that thrives on collaboration and growth we want you to be part of our team.

ABOUT THE TEAM
Fanatics Commerce is a leading designer manufacturer and seller of licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues teams colleges and associations globally as well as its flagship site .

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