OFFICE ASSOCIATE

Job Requisition ID:

59663 Opening Date:

10/20/2026 Closing Date:

11/04/2026 Agency:

Department of Insurance Class Title:

OFFICE ASSOCIATE - 30015 Skill Option:

Keyboarding Bilingual Option:

None Salary:

$4,144 - $5,429 (Anticipated starting salary $4,144/CBA Language applies) Job Type:

Salaried Category:

Full Time Number of Vacancies:

1 Bargaining Unit Code:

RC014 Clerical Employees, AFSCME Merit Comp Code: Work Hours:

M-F; 8:30-5:00PM Requires the ability to report to the work location during work hours Anticipated Hybrid Work Schedule Availability:

It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need Headquarter Location:

4800 W Wabash Ave, Springfield, Illinois, 62711 Work County:

Sangamon Agency Contact:

View email address on click.appcast.io This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position

MUST

apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview

The Illinois Department of Insurance is seeking to hire an Office Associate in the Property and Casualty Complaints Section of the Property and Casualty Products Division. This position performs a variety of complex, specialized clerical information and assistance, keying, record processing and general office support functions which involve the exercise of initiative and judgment; provides assistance by telephone and in person to insurance consumers; responds to routine consumer inquiries and directs complex issues to appropriate staff; creates routine reports. We invite all qualified applicants to apply. Essential Functions

• Advises and responds to consumers contacting the Department’s toll-free number and visiting the Department in person by providing information regarding property and casualty insurance. • Provides answers to questions and routine information to assist the consumer with the completion of complaint or inquiry documentation. • Provides clerical support to supervisor on special projects, reports and documents pertaining to the overall complaint unit operations. • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school. • Requires two (2) years of office experience. • Requires skill in keyboarding accurately at 45 wpm. Preferred Qualifications

• Prefers at least two (2) years of experience gaining knowledge of office practices, procedures, and programs. • Prefers at least two (2) years of experience gaining knowledge of composition, grammar, spelling and punctuation. • Prefers at least one (1) year of experience gaining working knowledge of basic mathematics. • Prefers elementary knowledge of agency programs, rules, and regulations. • Prefers ability to follow oral or written instructions. • Prefers at least one (1) year of experience gaining working knowledge of Microsoft Office Outlook, Microsoft Office Word, Microsoft Office Excel, Adobe Acrobat, and the internet. Conditions of Employment

• Requires the ability to pass a background check. • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. About the Agency

The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state. We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency. DOI has approximately 220 employees who are split between our Chicago and Springfield offices. State of Illinois employees enjoy a robust benefit package, including: Health, Life, Vision, and Dental Insurance 13 Paid Holidays annually, 14 on even numbered years 10-25 days of Paid Vacation time annually - (10 days in year one of employment) 12 Paid Sick Days annually (sick days carry over from year to year) 12 Weeks Paid Maternity/Paternity Leave 3 Paid Personal Days annually Pension Plan Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Flexible work schedules may be available, dependent upon position Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility Visit for more information about our benefits. This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: View email address on click.appcast.io View email address on click.appcast.io