Business Process Analyst

Req ID: RQ230344

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Program Delivery and Execution

Skills:

Deliverables Management,Process Improvements,Service Delivery

Experience:

8 + years of related experience

Job Description:

PROGRAM ANALYST SENIOR Seize your opportunity to make a personal impact as a Business Process Analyst supporting state and local government information technology enterprise IT transitions and operations and maintenance (O&M) for Cyber Security Operations services. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

HOW THE BUSINESS PROCESS ANALYST WILL MAKE AN IMPACT

· Collect technical and non-technical information by engaging effectively with diverse audiences.

• Accurately input, update, and maintain records in relevant systems.

• Generate reports (daily, weekly, monthly) tailored to specific organizational or client needs.

• Determine and monitor business metrics while providing actionable data insights.

• Deliver training sessions and create onboarding materials for systems and tools.

• Oversee Jira backlogs, collaborate with product owners, and prioritize development efforts. Compose user stories, acceptance criteria, test plans, and retrospectives for process improvement.

• Troubleshoot user-reported issues and communicate their resolution status promptly.

• Develop comprehensive user guides, quick reference materials, and procedural documentation.

• Facilitate document curation, collaborative content development, and efficient knowledge-sharing practices.

• Act as a point of contact for internal and external stakeholders to gather feedback and ensure alignment.

• Identify inefficiencies in workflows and propose process enhancements.

• Organize and manage meetings, including drafting agendas, capturing and distributing meeting notes, and tracking follow-ups.

• Administer project tools, dashboards, and document repositories to ensure seamless project execution.

• Assist in implementing and supporting the adoption of new tools, workflows, and initiatives.

Required Skills and Abilities:

• A versatile team member who adapts quickly to shifting priorities and evolving business needs.

· Proficient in analyzing and documenting current state processes and developing optimized future state workflows, identifying gaps, inefficiencies, and improvement opportunities.

· Experienced in facilitating stakeholder workshops and interviews, and producing clear business requirements, user stories, use cases, and acceptance criteria with full traceability to testing and deliverables.

· Able to translate business objectives into actionable specifications for technical teams and prepare concise summaries, decision documents, and status reports for leadership.

· Supports organizational change by conducting impact assessments and contributing to readiness activities, training materials, and communication plans that drive successful process and technology adoption.

· Skilled in developing and interpreting KPIs, dashboards, and process metrics to inform prioritization and validate performance improvements.

· Demonstrates strong organizational skills with the ability to manage multiple concurrent workstreams, balancing analysis, documentation, testing support, and implementation activities.

· Knowledgeable of audit, documentation, and compliance requirements within state/government environments, ensuring all processes and deliverables meet required standards.

· Understanding of project management basics (Agile, Waterfall)

· Critical thinking and problem solving

WHAT YOU’LL NEED TO SUCCEED:

• BA/BS or equivalent work experience

• 5 years of experience

Location:

Hybrid, remote with onsite in Richmond, VA.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans