Systems Administrator

Job Description

Job Description

Systems Administrator

Location: Pleasantville, NY – Hybrid (3 days in office per week)

Department: Information Technology

Reports To: Network & Security Manager (IT Operations Supervisor)

Employment Type: Full-Time

Position Summary:

The System Administrator is responsible for maintaining the reliability, security, and performance of the organization’s IT infrastructure and providing Level 1-3 support. This role oversees servers, networks, applications, and related systems to ensure consistent availability and optimal operation. The System Administrator performs system monitoring, troubleshooting, patching, and upgrades; manages user accounts and access; and supports IT policies, standards, and cybersecurity requirements. The position also partners with internal teams/customers and external vendors to resolve issues, implement new technologies, and support organizational initiatives. Strong problem‑solving skills, attention to detail, and a customer‑focused approach are essential for success in this role.

Key Responsibilities:

INFRASTRUCTURE SUPPORT:

• Asset Management – Inventory/ Purchasing/ Deployment/ Disposal

• Creation and removal of accounts in Windows Active Directory environment.
• Administer, support and build servers
  • Virtualization (Hyper-V)
  • Domain Controllers
  • File Servers and Storage management (including backups - VEEAM)
  • Intranet (SharePoint)
  • SQL Server
  • Special Application Servers
• Maintain security for entire environment (Anti-virus and Security Patches)
• Performing routine audits of systems and software.
• Maintain desktop/laptop/ register builds (Windows 11/10)
• Administer and support Network Printers.
• Administer and support Software Deployment (ManageEngine / InTune) and unattended installations (SCCM).
  • Install and configure new hardware and software.
  • Apply operating system updates, patches, and configuration changes.
  • Responsibile for documenting the configuration of the system.
• Troubleshoot any reported problems.
• Ensure that the network infrastructure is up and running.

NETWORK SUPPORT:

• Administrate network infrastructure (WAN and internet) including:
  • Data Center
  • Corporate offices
  • 20+ Stores
  • Remote Access (VPN)
• Assure Network performance, redundancy and security
  • Audit support – network scanning
  • Router/Switch/Firewall configuration
  • WiFi configuration
  • Internet Proxy
  • Wiring as needed
• Administer and support all Routers Switches.
• Administer and support Network Backbone.
• Administer and support Firewall and VPN Tunnels.

PHONE AND COMMUNICATON SUPPORT:

• VOIP – 8X8
• Mobile Device support and management
• Administer and support Building Security System

CUSTOMER SERVICE:

• Provide technical support
  • Handle day-to-day end user support.
  • Support access requests for O365 User accounts.
  • Coordinate with local and global support to resolve user problems and work within established procedures for user support.
  • Communicate effectively with local business areas including corporate office, warehouse(s), 20+ retail stores (MyPOS) and remote users/events (i.e., warehouse sales/roadshow).
  • Evaluate, prioritize, and respond to service requests with a resolution.
  • Cross train with other team members.
  • Be available for on-call duties on nights and weekends when required.
  • Perform Ticket Tracking and Follow-up.
• Others:
  • Develop and facilitate end user hardware and software training.
  • Experience dealing with vendors for support resolution.
  • Provide input on IT expenses/budget.

Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent technical certification.3+ years related hands-on experience within a professional services environment.

• Knowledge of IT operations, workflow processes and procedures to resolve inquiries independently.
• Advanced troubleshooting, resolve remote access issues both software and hardware.
• Must have prior experience working on a Help Desk.
• Intermediate or better knowledge of networking (PaloAlto, Fortinet).
• Intermediate knowledge of Phone Systems (8x8 experience is a plus).
• Must have advanced experience working in a Windows environment (Windows Server 2016 and 2012; Windows 11/10)
• Working knowledge of MS Office Applications and Adobe Reader, Acrobat and Photoshop.
• Working knowledge of MS Office 365 applications.
• Baseline knowledge of SAP components.
• Excellent written and verbal communication skills.
• Ability to work effectively as a team member in a fast paced, dynamic, deadline-driven environment; must be able to multi-task.

Preferred Qualifications:

• Experience in a retail-focused organization.
• Microsoft certification preferred.
• Experience in Windows IOT setup, administration, maintenance and security for remote POS devices/ digital signage devices.

• Familiarity with ITIL service management best practices.

Pay Range: $80,000-$92,000

About Us

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries with the help of ten wholly owned subsidiaries. Always looking forward, ZWILLING has recently acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional cookware and cutlery.

Not eligible for sponsorship

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