Self-Direction PPP Support Counselor (Field Based - Hudson County)

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. About the Role The Self‑Direction PPP Support Coordinator is responsible for conducting quarterly in‑person evaluations on members enrolled in the Personal Preference Program. During these quarterly meetings, the Support Coordinator handles all workforce functions including budgeting, back‑up plan, capacity planning, forecasting, safety planning, scheduling and real‑time monitoring. What You’ll Do Work with members to develop cash management plans that are member‑specific, member‑choice and member‑centric, enabling members to use their budgets to meet daily needs. Review monthly cash expenditures to ensure members stay within budget allowance. Review and update quarterly monthly budgets as needed. Develop and review members’ back‑up plans on a quarterly basis. Analyze worker timecards for PTO submissions, EVV compliance and hours of work. Maintain members’ electronic medical records. Identify, report, and follow up on allegations or reports of suspected fraud, waste, neglect, or abuse. Identify and maintain available community resources and other services. Document in‑home visits and upload notes on the day of the visit. Educate members on notification requirements for changes in condition, hospitalizations or caregiver issues. Provide education on safety tips, including fall‑risk prevention. Provide clear and consistent communication. Perform other relevant tasks as assigned by management. What You Bring High School Diploma/GED required. LPN or healthcare background preferred. Equivalent and relevant professional experience in budgeting or finance preferred. Minimum of 3 years’ experience in a health insurance industry or professional business‑related field required. Experience with MS Office and other WFM solutions highly preferred. Knowledge of the Healthcare industry helpful. Strong analytical, interpersonal, and team‑player skills. Proficiency in MS Word, MS Excel and MS PowerPoint. Skills and Abilities Strong analytical skills with emphasis on forecasting. Willingness to learn new software applications. Problem‑solving, judgment, critical thinking and decision‑making skills. Highly organized with emphasis on accuracy and timeliness. Ability to follow procedures and manage details accurately. Works independently with minimal supervision and collaborates in team environments, even under time pressure. Ability to visit a diverse population of participants in their homes (wide range of home settings). Ability to manage a high home‑visit schedule (greater than 60% of working hours) as required. Ability to organize home‑visit caseload for efficient use of driving time. Why Horizon? At Horizon, you’ll do meaningful work that directly improves lives while being supported by a mission‑driven organization that values expertise, collaboration, and growth. When our people thrive, our communities do too. Compensation and Benefits Salary Range: $63,000 - $84,420 Comprehensive health benefits (Medical/Dental/Vision) Retirement Plans Generous PTO Incentive Plans Wellness Programs Paid Volunteer Time Off Tuition Reimbursement Location Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. Equal Opportunity Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process. #J-18808-Ljbffr 100 Horizon Healthcare Services, Inc