Patient Service Representative, Ortho

Practice Assistant

Mass General Brigham is seeking a customer-focused and detail-oriented Practice Assistant to join our team at our Peabody location. In this role, you will serve as a key member of the care team, supporting both administrative and clinical operations to ensure a positive patient experience and efficient practice workflow. The ideal candidate is organized, compassionate, and thrives in a fast-paced healthcare environment while delivering outstanding service to patients, providers, and colleagues. Under general supervision, the Practice Assistant performs a variety of administrative and clinical support functions to promote smooth and efficient practice operations. Responsibilities include patient scheduling, registration, check-in/check-out activities, and routine clerical duties. Actual responsibilities may vary based on departmental needs.

Key Responsibilities:

• Welcome and assist patients, visitors, and families in a professional and compassionate manner.
• Schedule patient appointments and maintain accurate appointment records.
• Perform patient check-in and check-out functions, ensuring all demographic and insurance information is current.
• Answer and manage incoming telephone calls, respond to routine inquiries, and route messages appropriately.
• Handle and screen messages related to prescription refills, prior authorizations, provider questions, and test results.
• Process patient billing forms, collect co-payments as needed, and support registration and billing activities.
• Scan and upload documentation into the electronic medical record.
• Obtain outside medical records and laboratory results as necessary.
• Open, distribute, and manage incoming mail, faxes, and other correspondence.
• Prepare and type forms, schedules, memos, and other routine documents.
• Maintain organized patient records and appointment schedules.
• Serve as a departmental "Super User" for scheduling, registration, and billing systems, providing guidance and training to team members.
• Perform more advanced administrative functions, including surgical scheduling and provider schedule management, as needed.

Qualifications:

Education: High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] preferred.

Experience: Office experience 2-3 years required.

Strongly Preferred:

• EPIC Experience
• Healthcare Admin Experience
• Customer Service Experience

Additional Job Details (if applicable): We are currently hiring a part time, 32-hour Patient Service Rep to work on site at 4 Centennial Drive in Peabody, Monday-Thursday from 8:30 am and 5:00 pm!

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type: Onsite

Work Location: 4 Centennial Drive

Scheduled Weekly Hours: 32

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham