Field Installation Technician

Field Installation TechnicianWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.Job SummaryThe Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.Essential FunctionsReasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Perform site surveys for potential customers to evaluate serviceability.Diagnose customer problems at service calls and restore functional service to existing customers.Install new customers with Internet service, which includes mounting equipment at roof height, running Cat5-E cable from outside to the customer's computer inside.Configure routers and customer computers for access to Internet services.Perform equipment upgrades for existing customersPerform other duties as assignedSkillsMust be professional in dress, speech, and manner.Ability to work independently, using sound judgement principles.Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.Must demonstrate a desire to learn, supported with a love for technology.Must pass a drug screening test and a criminal background check.Must be able to use tools to install equipment.Education and ExperienceHigh school diploma or GED equivalent required.Job ClassificationField Operations – InstallationNon-ExemptWork Environment/HazardsWorking in outdoor elements such as cold, hot, precipitation and windIn proximity of heavy machinery and moving vehiclesModerate noise levelUse of PPEWorking in elevated places such as towersPhysical DemandsFrequently moving, transporting, positioning objects of at least 60 pounds or moreAscending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and armsMust be able to climb roof tops of all types and to perform job duties from high places.Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedlyFrequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated positionFrequently required to use hand and power toolsMust have the ability to climb extended heights upwards of 200 feetWorking Hours/Days40 hours minimum, flexible scheduleOvertime as neededTravel Requirements0-20% travel requiredAffirmative Action (AAP/EEO Statement)Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Drug Free WorkplaceNextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.Benefits401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offParental leaveReferral programVision insurance