Shift Supervisor

Shift Supervisor

To supervise the facility's security officers for a designated shift in accordance with HPCDC Policies and Procedures; supervise security staff; and respond to emergency conditions in the facility. The Shift Supervisor will also oversee the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility.

Through the employee's own efforts, the employee accomplishes the following essential functions:

• The Shift Supervisor report directly to DSS regarding all direct care and/or operational issues and concerns.
• The Shift Supervisor assumes responsibility of the entire facility in the absence of an Administrator.
• The Shift Supervisor is responsible for ensuring the facility is managed in a safe and orderly manner.
• The Shift Supervisor manages the flow of people in and out of the facility including ensuring all clients log in and out of the facility and all visitors register upon entering the facility as well as overseeing the departure and arrival of all children to and from school.
• The Shift Supervisor is responsible to respond to and report all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA.
• The Shift Supervisor is responsible for ensuring all clients comply with the DHS Code of Conduct and Client Responsibility.
• The Shift Supervisor is responsible to engage clients and staff and intervene whenever noncompliance ensues and/or inappropriate behavior is witnessed.
• In the absence of facility maintenance staff, the Shift Supervisor is responsible for responding to and addressing any/all facility concerns.
• The Shift Supervisor corresponds with the DHS/HERO department to ensure that all vacant units are called into HERO as vacant and ready and then accept referrals for new intakes from DHS/HERO.
• The Shift Supervisor accepts all new referrals and provides the clients with their initial intake into shelter. Included in this is accompanying the client to their assigned unit and ensuring the unit is fit for a new admission. The Shift Supervisor ensures all clients under the age of two are provided a crib upon their entry into the shelter and all new intakes are provided with linen, toiletries, kitchen utensils, and any/all other supplies issued to new clients.
• The Shift Supervisor provides orientation to all new admissions.
• The Shift Supervisor oversees the distribution of food from our onsite food pantry.
• The Shift Supervisor conducts periodic facility evacuations, periodic fire drills, and routine site tours (walk through) and maintains the required records of all such drills and tours. The Shift Supervisor supervises surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire, and accidents. The Shift Supervisor must maintain a visible presence throughout the facility during the entirety of his or her shift.
• The shift supervisor will conduct a monthly inspection of all fire extinguishers in the building an maintain log recording the monthly check, shift supervisor will also execute a work order for any fire extinguisher deficiencies found.
• The Shift Supervisor is responsible for ensuring the agency vehicle is properly signed out and all logging information is dually completed.
• The Shift Supervisor records and reports maintenance needs of the building (i.e. work order request).
• The Shift Supervisor attends all required staff meetings and scheduled trainings even when scheduled on a shift that is not regularly scheduled for them.
• The Shift Supervisor mediates client disputes and maintains logs of unusual events or activities.
• The Shift Supervisor interfaces with relevant public service/community entities, i.e.: police, fire department and hospitals in efforts to obtain emergency services when needed and assumes responsibility for obtaining emergency services when occasions arrive.
• Work hours are to be arranged with administration to accommodate the needs of the facility. Employment hours may be altered (with as little as two-week notice) depending on the administrator's and/or facility's needs. It is understood that coverage must be always provided by a Shift Supervisor, and that the post can never be left unsupervised.
• Other assignments and tasks may be added at the discretion of the Program Director or upper management.
• Has respect and consideration for the people being served.
• Consistently reports to work on time and is ready to begin work at the start of the shift
• Always provides proper notification as per HPCDC's procedures when late or absent.
• Demonstrates reliability when on-call. Available to work overtime when necessary (Only non-exempt employees)
• Demonstrates the ability to recognize priorities in organization of workflow. Able to perform duties independently, with minimal need of direct supervision.
• Maintains the confidentiality of clients, shelter/programs, agency, and/or HPCDC.
• Reports to work well-groomed and in compliance with dress code.
• Wears I.D. badge while on duty.
• Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers, and co-workers.
• Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards job.
• Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program.
• Serve as the on-site Fire & Life Safety Director (F89), ensuring adherence to all NYC fire code and DOB regulations.
• Develop, implement, and regularly update the comprehensive Fire Safety and emergency Action plan.
• Oversee daily fire safety operations and supervise Fire Safety Directors and Fire Guards
• Ensure full compliance with NYC fire codes and building safety regulations
• Coordinate fire drills, emergency preparedness, and response procedures
• Maintain accurate logs, reports, and compliance documentation
• Act as the main point of contact for clients, building management, and emergency personnel
• Train, mentor, and support fire safety staff

To perform the job successfully, an individual demonstrates the following competencies:

1. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict.
2. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments.
3. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.
4. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety.
5. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes.
6. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects.
7. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.
8. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
9. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others.
10. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values.

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements