Front Desk Supervisor

Shaner Hotels has an amazing opportunity at our Courtyard Newark - UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware's first "Green Lodging" establishments. The hotel is near many local businesses-including WL Gore, Bank of America, and Siemens-and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware's "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !

Front Desk Supervisor

Courtyard Newark - University of Delaware

Newark, Delaware

Where Leadership Begins.

Help Create Exceptional Experiences from the Very First Hello.

This is more than a traditional Front Desk position. The Front Desk Supervisor serves as a working leader-coaching associates, supporting daily operations, solving problems in real time, and ensuring every guest interaction reflects the high standards of Marriott and our hotel.

Working alongside hotel leadership, this position plays a critical role in maintaining service excellence, developing associates, and keeping operations running smoothly in a fast-paced hospitality environment.

Success in this role will be measured by your ability to lead by example, solve problems proactively, support your team, and deliver exceptional guest experiences every shift. This position is ideal for someone who sees a challenge and immediately starts looking for solutions.

Why Join Our Team?

The Courtyard Newark - University of Delaware offers a unique hospitality environment at the intersection of higher education, athletics, business travel, and community engagement. As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while helping develop a team committed to service excellence.

If you're an experienced Marriott Front Desk leader who enjoys coaching others, solving problems, and leading from the front, we'd love to hear from you.