Director of Claims

Director Of Claims

Extra Space Storage is a leading institutional self-storage company committed to providing exceptional storage solutions. We are seeking a dedicated and experienced Director of Claims to join our dynamic team and play a key role in managing property, liability and specialty claims processes.

As the Director of Claims, you will oversee the comprehensive claims management process, ensuring the swift and efficient resolution of both property and casualty claims. This role demands a proactive approach to building and refining claims processes, fostering strong negotiation skills, driving organizational change, and developing, managing, and monitoring team KPI's. This position will require collaboration across various internal departments including finance, operations, facilities, and legal and lead engagement with outside vendors including TPA's, adjusters, engineers, brokers, and remediation companies.

Duties & Responsibilities

• Claims Management: Oversee and manage the property and casualty (GL, auto, work comp) claims processes, ensuring timely and effective resolution of claims.
• Team Leadership: Lead and mentor a team of claims professionals, providing guidance and support to ensure high performance and professional growth.
• Process Improvement: Build and implement best-in-class claims management processes to enhance efficiency and reduce costs.
• Negotiation: Utilize strong negotiation skills to manage and resolve claims disputes effectively.
• Stakeholder Collaboration: Build and maintain relationships with internal and external stakeholders, including senior management, insurance carriers, adjusters, consultants, and vendors.
• Organizational Change: Drive organizational change by implementing innovative strategies and processes to improve claims handling and risk management.
• Data Analysis: Analyze claims data to identify trends and opportunities for improvement, and provide strategic insights to senior management.
• Compliance: Ensure compliance with all relevant regulations and company policies related to claims management.

Qualifications

Education: Bachelor's degree required; MBA, JD, or other relevant graduate degree strongly preferred.

Experience: Minimum of 7-10 years of experience in claims management, with expertise in either property or casualty claims. Familiarity with both claim types is preferred.

Skills

Strong negotiation skills and the ability to resolve disputes effectively.

Proven experience in building and improving claims management processes.

Excellent leadership and team management skills.

Ability to drive organizational change and implement innovative strategies.

Strong analytical skills and the ability to interpret claims data.

Excellent communication and interpersonal skills

Work Environment & Physical Requirements Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

Disclaimer The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.