Enterprise ITSM & CSI Lead — Data-Driven Service Excellence (Arlington, VA)
Tyto Athene, LLC
Tyto Athene, LLC seeks an Enterprise ITSM & Continual Service Improvement (CSI) Lead to govern and mature ITSM processes for a DoD program. Onsite in Arlington, VA with ~25% travel, overseeing incident, problem, change, knowledge, and service continuity practices to align with business objectives and regulatory requirements. The role chairs ITSM councils, defines KPIs/SLOs, and drives data-driven service improvements across the enterprise, partnering with Service Owners, Operations, Security, #J-18808-Ljbffr Tyto Athene, LLC
Vacancy posted 1 day ago
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