ServiceNow Technical Architect

E-Solutions

ServiceNow Technical Architect

We are looking for a hands-on ServiceNow Technical Architect with strong expertise in ITSM and Virtual Agent (VA) to design and deliver scalable automation solutions.

The role requires deep involvement in solution design, development oversight, and integration architecture, with a strong focus on self-service, chatbot automation, and ITSM workflow orchestration.

Key Responsibilities

1. Architecture & Solution Design

Define end-to-end architecture for ServiceNow solutions with primary focus on:

ITSM (Incident, Request, SLA lifecycle)
Virtual Agent (self-service and chatbot automation)

Translate business requirements into scalable, automation-driven solutions
Design conversational workflows integrated with backend ITSM processes

2. ServiceNow ITSM & Virtual Agent (Core Focus)

Lead design and implementation of Virtual Agent conversational flows:

Intent recognition, topics, guided workflows

Architect chatbot-driven ITSM automation:

Incident creation, request fulfillment, SLA orchestration

Ensure alignment between:

Virtual Agent (front-end interaction)

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Vacancy posted 1 day ago

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