Service Advisor

Service AdvisorAs a Service Advisor, you are responsible for supporting technicians and assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.Job Duties:Communicates with the customer, either by phone or in person, to determine customer's concerns, problems or needs - present and future - while maintaining a high degree of professionalism.Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.Liaison between customers and shop personnel to determine work to be performed, quote prices and credit terms with a high degree of accuracy and obtain customers' authorization to proceed.Stays in close contact with customers during the course of the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms and special customer requests.Open and close work orders in a timely manner.Verifying equipment's current warranty status with assistance from warranty department.Work Experience & Qualifications:3+ Years' experience with heavy duty dealership and/or diesel service environment.Strong written and verbal communication skills.Strong customer service skills.Computer and software skills including Microsoft Office Suite.Employee Rewards & Benefits8 Paid Holidays & 1 Paid Wellness DayPaid Time OffEmployee Referral Bonus ProgramMedical, Dental and Vision Insurance401k with a Company MatchCompany Paid TrainingGrowth and Leadership OpportunitiesAbout the Company:W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.W.W. Williams is one of the nation's largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.