Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION

As a Customer Service Representative with Shelton Lucas State Farm, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer‑focused, needs‑based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

Dedicated to customer service. Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members. Proactive in problem‑solving.

BENEFITS

Hourly pay plus commission/bonus. Growth potential/Opportunity for advancement within my office. Paid time off (vacation and personal/sick days). Valuable career‑building experience. #J-18808-Ljbffr SHELTON LUCAS - State Farm Agent